KUDUS ABDUL
Montreal,QC
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
14
14
years of professional experience
Work History
Laboratory Technician
Sika Canada, Boisbriand, Laval.
Boisbriand, Quebec
03.2024 - Current
- Analyzed specimens using standard laboratory procedures in hematology, microbiology, biochemistry, and molecular biology.
- Gathered biological samples for laboratory tests.
- Collected, labeled and stored lab samples according to laboratory specifications.
- Supported cleanliness and health standards to foster safe and effective sample analysis.
- Implemented and adhered to laboratory safety protocols, including the proper disposal of hazardous materials.
- Maintained laboratory equipment by performing calibration checks and troubleshooting any malfunctions.
- Assisted in the development and maintenance of laboratory SOPs, improving process efficiency and consistency.
- Performed quality control checks on laboratory equipment and chemicals to maintain laboratory standards.
- Performed routine checks on sensitive lab equipment to achieve consistent and high-performing functionality.
- Used time management and adaptability skills to prioritize and run multiple tests.
- Attended lab meetings to participate in research discussions.
Teacher
Ghana Education Service
Dormaa.., Brong-Ahafo
09.2014 - 07.2023
- Introduced and encouraged debate-style classroom setting to increase student active participation and critical thinking.
- Encouraged critical thinking skills and problem solving strategies among students.
- Created meaningful projects that allowed students to apply their knowledge in real world situations.
- Utilized technology such as interactive whiteboards and online resources to enhance instruction.
- Developed and implemented lesson plans based on curriculum objectives.
- Utilized technology-based learning tools to enhance classroom instruction.
- Planned and implemented lessons using various teaching strategies to meet diverse student needs.
- Maintained a safe and orderly learning environment for all students.
- Enforced school rules and regulations in order to maintain an appropriate learning environment for all students.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
Community Service Volunteer
Cocoa Touton Processing Company
Sunyani., Bono Region
11.2017 - 01.2019
- Referred clients to substance abuse treatment programs and outpatient dual diagnosis treatment programs.
- Contacted non-profit organizations, offering professional assistance and social skills to advance causes.
- Developed and maintained partnerships with local businesses and organizations to secure resources and support for community projects.
- Monitored and evaluated the impact of community service projects, ensuring goals were met and reporting on outcomes.
- Coordinated community clean-up initiatives, leading groups of volunteers to ensure efficient waste removal and recycling.
Customer Service Representative
Expresso Telecommunications
Sunyani., Bono Region.
02.2011 - 10.2014
- Promoted available products and services to customers during service, account management and order calls.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Maintained a high level of professionalism when dealing with difficult customers.
- Updated databases with new and modified customer data.
- Answered inbound calls, chats and emails to facilitate customer service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Provided accurate information about products and services to customers.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries via phone, email, and chat.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Strengthened customer retention by offering discount options.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
Bachelor in Psychology And Foundations of Education. - Education
Iniversity of Cape Coast , Ghana
Cape Coast.09-2019
Doploma in Basic Education - Education
Iniversity of Cape Coast , Ghana
Cape Coast.07-2014
High School Diploma -
SDA Senior High School
Agona Ashanti 06-2009
Skills
- Critical Thinking Proficiency
- Interpersonal and written communication
- Proactive, team player and self motivated
- Work under pressure with little or no supervision
- Liberal with tolerant social views
- Technology integration
Timeline
Laboratory Technician
Sika Canada, Boisbriand, Laval.
03.2024 - Current
Community Service Volunteer
Cocoa Touton Processing Company
11.2017 - 01.2019
Teacher
Ghana Education Service
09.2014 - 07.2023
Customer Service Representative
Expresso Telecommunications
02.2011 - 10.2014
Bachelor in Psychology And Foundations of Education. - Education
Iniversity of Cape Coast , Ghana
Doploma in Basic Education - Education
Iniversity of Cape Coast , Ghana
High School Diploma -
SDA Senior High School