Abdul Khalid
ON
Summary
Highly organized and dependable candidate with a proven track record of effectively managing multiple priorities while maintaining a positive attitude. Committed to providing exceptional service and unmatched support, with a strong focus on customer satisfaction. Excellent skills in compiling, coding, categorizing, and auditing information to accurately process claims.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Solutions Associate
Reliance Home Comfort
06.2024 - 10.2024
- Managed high call volume while maintaining a professional demeanor, resulting in positive feedback from customers.
- Educated customers about product features and benefits during retention efforts, increasing their understanding of value propositions.
- Provided exceptional customer service through active listening, empathetic communication, and problem-solving skills.
Claims Examiner
Allianz
06.2022 - 09.2023
- Worked alongside the medical team of Allianz to review, examine, calculate and make decisions on a variety of claims received in the claims processing unit, to ensure the claim is paid in accordance with the respective policy
- Conduct research via policies/flip charts that can provide additional information needed to adjudicate claims, enter notes into the databases Worked with policies of large corporations which included Sunlife, Manulife, RBC and BMO
- Received additional training for the technical claims department for adjudicating flight delay and trip cancellation claims
Store Associate
Winners
08.2021 - 04.2022
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
Cashier
McDonald's
09.2017 - 06.2021
- Accurately handled cash register transactions while providing excellent customer service.
- Assisted counter staff in packing ready orders and distributing to customers.
Education
Advanced Diploma - Business Administration
Conestoga College Institute of Technology And Advanced Learning
04.2022
Skills
- Strong communication skills (written and verbal)
- Exceptional work ethic and professionalism
- Proficient with MS Office, AS400, and Salesforce
- Document and Policy Review
- Retention strategies knowledge
- Claims Processing
- Data Entry
- Active Listening
Certification
- Hubspot Academy: Email Marketing Certified - February 28, 2021
- CIP: Willing to pursue
Timeline
Customer Solutions Associate
Reliance Home Comfort
06.2024 - 10.2024
Claims Examiner
Allianz
06.2022 - 09.2023
Store Associate
Winners
08.2021 - 04.2022
Cashier
McDonald's
09.2017 - 06.2021
Advanced Diploma - Business Administration
Conestoga College Institute of Technology And Advanced Learning
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