Abdul Hayee
Woodstock
Summary
Dynamic and dependable professional with a strong work ethic, experienced in safe driving and customer service management at Ali Estate's. Proven track record in problem-solving and effective communication, ensuring high customer satisfaction and successful real estate transactions. Skilled in vehicle inspections and route planning, consistently delivering results in challenging conditions.
Experienced with navigating diverse routes and ensuring timely deliveries. Utilizes strong problem-solving skills to handle unexpected challenges on road. Track record of maintaining vehicle safety and compliance with regulations.
Overview
21
21
years of professional experience
Work History
Truck Driver
Speedyyy786 Transport Inc.
10.2023 - Current
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
FC Associate
Amazon
09.2022 - Current
- Followed procedures at all times for personal and team safety.
- Maintained compliance with company safety policies and called violations to attention of management.
- Operated pallet jacks, forklifts and other heavy equipment to transport merchandise throughout facility.
- Supported warehouse supervisors in daily operations management, meeting deadlines consistently without compromising quality standards.
- Maintained clean and organized workspaces, adhering to health and safety regulations while maximizing productivity.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Balanced workload distribution among team members effectively, fostering a collaborative work environment that maximized productivity.
- Kept work areas neat, clean and free from debris.
Real Estate Agent
Ali Estate's
01.2005 - 03.2022
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Communicated with clients to understand property needs and preferences.
- Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
- Advised clients on market conditions and property value for informed decision-making.
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
- Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Successfully managed multiple offers for sellers, securing the best possible outcome in each situation.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Increased property sales by implementing innovative marketing strategies and utilizing social media platforms.
Customer Service Manager
Ali Estate's
04.2008 - 10.2018
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Followed through with client requests to resolve problems.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Increased team productivity by providing ongoing training and support to customer service representatives.
Education
Bachelor of Arts - Economics
Punjab University
Lahore, Pakistan06-2000
Skills
- Safe driving
- Strong work ethic
- Self-motivation and discipline
- Safe driving practices
- Transportation safety
- Dependable and reliable
- Long-haul driving
- Load security
- Vehicle inspections
- Vehicle maintenance
- Inclement weather driving
- GPS and route planning
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
Languages
English
Full Professional
Urdu
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Full Professional
Timeline
Truck Driver
Speedyyy786 Transport Inc.
10.2023 - Current
FC Associate
Amazon
09.2022 - Current
Customer Service Manager
Ali Estate's
04.2008 - 10.2018
Real Estate Agent
Ali Estate's
01.2005 - 03.2022
Bachelor of Arts - Economics
Punjab University
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