Abdul Hameed Abdul Hafeez
Ontario,Canada
Summary
Driven and technically proficient professional eager to advance a career in IT and customer service. Possesses a strong foundation in computer systems and user support, with proven experience assisting over 1,000 users in resolving software-related issues, particularly within the Max Condo Club application. Skilled in managing and monitoring client usage and operations to ensure efficiency and user satisfaction. Recognized for delivering best-in-class customer service and maintaining exceptional client relations. Committed to upholding smooth system functionality and implementing best practices within virtualized environments, with hands-on expertise in monitoring network connectivity, switches, and routers to guarantee seamless operations.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Front Desk Client Support Administrator
Condor Security Inc.
02.2024 - Current
- Provide technical and non-technical support to 1,000+ clients using Max Condo Club software.
- Monitor and manage client usage and operational efficiency.
- Troubleshoot connectivity and software issues to ensure smooth daily processing.
- Maintain clear communication and deliver excellent customer service recognized by clients and management.
Network Support Engineer (Co-op)
EM Technology & Consulting, Toronto
01.2025 - 04.2025
- Monitored and troubleshot internal and client network infrastructure using Cisco tools.
- Deployed and tested network configurations with Cisco Packet Tracer and Wireshark.
- Assisted clients with technical inquiries and provided support for VMware virtualization environments.
- Generated and maintained network audit reports ensuring compliance and performance.
Education
Postgraduate Degree Certificate - Wireless Information Networking
Loyalist College of Applied Arts And Technology
Toronto, ON06-2025
Bachelor's Degree - Electronics And Communications Engineering
Anna University
Tamil Nadu, India05-2022
Skills
- Customer Support & Client Relations
- Software & Hardware Troubleshooting
- User Account & Access Management
- Network Monitoring & Administration
- Time Management & Multitasking Abilities
- VMware Virtualization Technologies
- Cloud Platforms: AWS & Microsoft Azure
- Microsoft Office & Productivity Tools
- Communication & Interpersonal Skills
- Remote IT Support & Helpdesk Services
Certification
- CCNA (Udemy)
- AWS Certified Cloud Practitioner
- Certification in Python Programming
- Certification in Html & CSS
- CPR and First Aid Certification
- Verbal Judo Level 2
Timeline
Network Support Engineer (Co-op)
EM Technology & Consulting, Toronto
01.2025 - 04.2025
Front Desk Client Support Administrator
Condor Security Inc.
02.2024 - Current
Postgraduate Degree Certificate - Wireless Information Networking
Loyalist College of Applied Arts And Technology
Bachelor's Degree - Electronics And Communications Engineering
Anna University
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