Abdul Hadi
Mississauga,ON
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Sick-Kids
Toronto, ON
12.2024 - 04.2025
- Conducted regular follow-up calls with customers after resolving their issues.
- Delivered front-line support to patients, families, and visitors in a fast-paced pediatric healthcare environment
- Handled inquiries, appointment bookings, and patient check-ins with empathy and efficiency
- Maintained confidentiality and professionalism in all interactions, following hospital protocols
- Assisted with navigating the hospital, coordinating with medical staff, and ensuring a smooth patient experience
- Recognized for calm, caring communication and strong problem-solving under pressure
Retail Sales Associate
Holt Renfrew
Mississauga, ON
01.2024 - 09.2024
- Specialized in designer accessories and women's ready-to-wear; provided VIP-level service
- Assisted clients with curated selections for special occasions and personal wardrobes
- Processed high-value transactions with attention to detail and brand standards
- Collaborated with team to meet visual merchandising and promotional goals
Sales Associate
Harry Rosen
Toronto, ON
04.2023 - 09.2023
- Provided premium menswear styling across designer brands such as Zegna, Armani, and Hugo Boss
- Built strong client relationships through personal styling appointments and follow-ups
- Regularly achieved 110%+ of monthly sales targets in a fast-paced, commission-driven environment
- Maintained store presentation and supported product launches and seasonal campaigns
Education
Bachelor of Health Science - Clinical Laboratory Science
University of Waterloo
Waterloo, ON06-2027
Skills
- Patient care
- Health data management
- Medical terminology
- Healthcare communication
- Regulatory compliance
- Customer service
Languages
English
Native/ Bilingual
Hindi
Full Professional
Punjabi
Full Professional
Urdu
Native/ Bilingual
Arabic
Full Professional
Certification
- First Aid and CPR Certification
- Phlebotomy Technician Certification (Expected: January 2026)
• Certified Medical Laboratory Assistant (CMLA) (Expected: December 2026)
Timeline
Customer Service Representative
Sick-Kids
12.2024 - 04.2025
Retail Sales Associate
Holt Renfrew
01.2024 - 09.2024
Sales Associate
Harry Rosen
04.2023 - 09.2023
Bachelor of Health Science - Clinical Laboratory Science
University of Waterloo
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