Abdul Hadi

• Participated in the Cloud Migration Project from on-premises to MS Azure, ensuring minimal downtime & seamless user transition.
• Utilized Azure DevOps for project planning, task tracking, and collaboration to enhance delivery efficiency and team communication.
• Utilized SDP (ServiceDesk Plus) ticketing system to efficiently track, troubleshoot, and resolve user-reported issues, ensuring timely support and maintaining high user satisfaction across cross-functional teams.
• Designed and implemented custom dashboards, solutions, and both system and personalized views in Microsoft Dynamics 365 to enhance data visualization, streamline workflows, and support strategic decision-making across departments.
• Supported new process rollout by creating UAT checklists and performing initial testing to ensure smooth implementation.
• Worked with SmartConnect connector to ensure seamless transfer of business documents from Microsoft Dynamics CRM to Business Central, streamlining data flow and reducing manual intervention.
• Developed high-quality SOP documentation to support training efforts, helping employees fully understand new systems and procedures.

• Prioritize requirements and create conceptual flow diagrams and wireframes.
• Conducted meetings and presentations with project managers, design leads, development leads, and SQA lead periodically and specifically to share ideas and findings.
• Documented and communicated the results of applied efforts. These documents include FRDs and SRS along with flowcharts, use case diagrams, and mind maps.
• Maintained and monitored project plans, work hours, project schedules, budgets, and expenditures.
• Designed and developed Power BI visualization solutions with business requirement documents and plans for creating interactive dashboards.
• Participated in or coordinated process improvement sessions to re-design as necessary current practices to take advantage of SAP.
• Maintained an ERP system by providing programming updates, module creations, user support, and troubleshooting.
• Created functions, triggers, views, and stored procedures using MySQL.
• Managed processes for strategic planning initiative using SWOT analysis to bring the mission into clear focus.
• Worked autonomously, exhibited good communication skills, and demonstrated strong problem-solving abilities.

A vertically integrated textile mill that is a one-stop solution for Home Textiles | 5,001-10,000 employees

• Performed complex analyses such as trend analysis, what-if analysis, and forecasting of sale numbers.
• Interacted with the customer to propose a time and action plan, and worked accordingly to satisfy the customer's needs.
• Created and maintained weekly reports detailing sales analysis, budgeted v/s actual pricing, export/logistics documentation, order management, OTD and order fulfillment using ERP system i.e. Oracle.
• Created pivots and data manipulation functions through Excel to help analyze Earned Value Management System.
• Actively led customer accounts, worth $10 million in sales annually.
• Coordinated with the production department to maintain strong follow-up on timely & smooth shipments.
• Worked with the product development team, production managers, and other internal leadership to identify needed resources and ensure their timely delivery.