ABDUL DHIA-UL-HAQ
NORTH Hollywood
Summary
Dynamic supervisor with a proven track record at Karpaz Gate Marina Hotel, enhancing team productivity and customer satisfaction. Skilled in operational strategy and quality control, I effectively resolved customer complaints, fostering strong relationships and driving performance improvements. My leadership and decision-making abilities consistently elevate team success.
Overview
2
2
years of professional experience
Work History
Supervisor
Karpaz Gate Marina Hotel
Famagusta
01.2023 - 10.2023
- Directed daily operations for a team of 9 employees, enhancing overall performance.
- Developed strategies to boost team productivity and efficiency.
- Resolved customer complaints promptly, ensuring high levels of satisfaction.
Intern
Arkin Palm Beach Hotel
07.2022 - 11.2022
- Identified needs of customers promptly and efficiently.
- Maintained a positive working relationship with fellow staff and management.
Intern
Port View Hotel
Famagusta
07.2021 - 08.2021
- Oversaw quality control to identify inconsistencies and malfunctions.
- Identified needs of customers promptly and efficiently.
Education
Bachelors - Tourism and Hospitality Management
Eastern Mediterranean University
CyprusSkills
- Team leadership
- Operational strategy
- Customer satisfaction
- Quality control
- Productivity enhancement
- Customer relationship management
- Interpersonal communication
- Collaboration skills
- Decision-making
References
Crystal, Watts, Assistant Director, Community Engagement, crystal.watts.2@mnsu.edu, +1 5073896076
COMMUNICATION
I am a good listener and I consider myself someone with good public or one on one communication. I learned this during my time as a supervisor.
LEADERSHIP
I was deemed good enough to lead my co-workers at my last job as I oversaw guiding them and leading to impeccable day to day service to all customers.
Languages
English
Professional
Swahili
Professional
Turkish
Elementary
Luganda
Native/ Bilingual
Arabic
Elementary
Affiliations
- I was a high honor student all through my 4 years at university
Accomplishments
Graduated in the top 10 of my faculty
Timeline
Supervisor
Karpaz Gate Marina Hotel
01.2023 - 10.2023
Intern
Arkin Palm Beach Hotel
07.2022 - 11.2022
Intern
Port View Hotel
07.2021 - 08.2021
Bachelors - Tourism and Hospitality Management
Eastern Mediterranean University
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