ABDUL AZIZ
Winnipeg
Summary
Committed job seeker with a proven track record of effectively meeting company needs through consistent and organized practices. Demonstrated ability to thrive under pressure and adapt to new situations and challenges, ensuring optimal enhancement of the organizational brand.
Overview
6
6
years of professional experience
Work History
Sales Associate
JYSK
09.2023 - Current
- Conducted financial exchanges with precision, complying with cash handling guidelines.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Kitchen Supervisor
BrightWater Senior Living
05.2022 - 07.2024
- Supervise and support staff during shifts
- Handle customer inquiries and complaints
- Ensure store cleanliness and organization
- Conduct opening and closing procedures
- Monitor inventory levels and restock as needed
Customer Service Representative
Canlan Sports
11.2023 - 05.2024
- Providing support, answering questions, and resolving issues for customers via various channels such as phone, email, chat, or in person
- Offering product/service information, pricing, availability, and promotions to customers
- Adhering to company policies and guidelines for customer interactions and communication
- Interacting with customers professionally and courteously at all times
Marketing
Ladco Company Limited
04.2023 - 10.2023
- Conducting research to understand market trends, customer preferences, and competitor activities
- Developing marketing strategies and plans to achieve company objectives, such as increasing sales or brand awareness
- Collaborating with sales teams to develop sales materials, presentations, and strategies to support selling efforts
- Enforced company policies and procedures
- Performed monthly inventory checks to ensure sufficient stock levels for all products
Manager
Worklink Technologies
08.2020 - 11.2022
- Company Overview: Dhaka
- Developed and implemented strategies to increase customer satisfaction and loyalty
- Created monthly reports for senior management summarizing operational performance metrics
- Coached, mentored and trained team members in order to improve their job performance
- Conducted regular meetings with staff to discuss progress and identify areas of improvement
- Maintained up-to-date records of employee attendance, payroll information, vacation requests
- Implemented new technologies to streamline operations, reduce costs, and improve customer service
- Dhaka
Assistant Manager
Crystal Agencies
01.2019 - 07.2020
- Company Overview: Dhaka
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives
- Conducted regular performance reviews for employees to identify areas of improvement
- Ensured compliance with safety regulations and company policies
- Monitored employee attendance records, timekeeping, and payroll information
- Developed a system for tracking inventory and ordering supplies as needed
- Managed customer service inquiries and complaints in a timely manner
- Maintained up-to-date knowledge of company products and services
- Dhaka
Education
B.A. - ECONOMICS
UNIVERSITY OF MANITOBA
Winnipeg, Manitoba04.2024
Skills
- Time Management
- Quality Assurance
- Detail Orientation
- Multi-Tasking
- Leadership Experience
- Communication
- Humor
- Telephone
- MS Office
- Internet Browsing
- Troubleshooting
- Basic Programming
- Video Editing
Languages
English
Full Professional
Bengali
Native or Bilingual
Accomplishments
Timeline
Customer Service Representative
Canlan Sports
11.2023 - 05.2024
Sales Associate
JYSK
09.2023 - Current
Marketing
Ladco Company Limited
04.2023 - 10.2023
Kitchen Supervisor
BrightWater Senior Living
05.2022 - 07.2024
Manager
Worklink Technologies
08.2020 - 11.2022
Assistant Manager
Crystal Agencies
01.2019 - 07.2020
B.A. - ECONOMICS
UNIVERSITY OF MANITOBA
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