Abdul Akkad
Etobicoke,ON
Summary
Highly experienced and reliable Concierge with a stellar work ethic and guest satisfaction record. Adept at managing interactions with a wide array of personality types of guest and resident with complete professionalism and courtesy. Able to function well as an independent worker or in coordination with residential staff and management.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Tactical Security Guard
Paladin Security Group
08.2022 - Current
- Patrolled industrial and commercial premises to prevent and detect signs of intrusion and ensure the security of doors, windows and gates.
- Continuously monitored security cameras and fire, building and alarm systems.
- Checked passes and credentials of persons seeking to enter the property.
- Investigated calls and complaints involving fire, theft, accident, and hazard reports.
- Responded quickly to medical emergencies, bomb threats, and fire alarms.
- Served as a point of contact for candidates throughout the screening process, addressing inquiries and providing guidance when necessary.
- Complied with all federal, state, and local regulations as well as company rules.
Residential Concierge
Lake Nona Gold & Country Club
12.2016 - 06.2018
- Effectively communicated with team members to maintain clearly defined expectations.
- Recommended top dining and entertainment options for guests in Lake Nona area
- We served as public relations representatives for residents.
- Directed service requests to maintenance and completed service request callbacks.
- Maintained accurate Key control logs and managed online system for resident access to public and private areas.
- Planned and coordinated logistics and materials for board meetings,staff events and meetings.
Education
Paralegal Diploma - Law
TriOS College
Toronto10.2022
Skills
- Emergency Response
- Staff Management
- Complex Problem-Solving
- Incident Reporting
- Microsoft 365
Accomplishments
- Extensive front desk and guest management experience
- Excellent ability to anticipate and respond to individual guest needs and preferences
- Superior skills in upholding security practices and preventing unauthorized entries
- Exceptional skills in handling diverse types of guests with courtesy and professionalism.
- Good oral and written communication skills
Certification
MOAB, Use of Force, The customer Experience, Emergency Response, Fire Alarm, SABRE 5000, Smiths Detection X-RAY.
Timeline
Tactical Security Guard
Paladin Security Group
08.2022 - Current
Residential Concierge
Lake Nona Gold & Country Club
12.2016 - 06.2018
Paralegal Diploma - Law
TriOS College
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