Abdu-Rahman Barkhad
Ottawa
Summary
Dedicated and dependable professional with a strong background in customer service, data handling, and team coordination. Known for maintaining composure under pressure, resolving conflicts effectively, and supporting safety and operational standards. Eager to contribute to community well-being through reliable and vigilant service.
Overview
3
3
years of professional experience
Work History
Mechanical Engineering Intern
University of Ottawa
05.2024 - 12.2024
- Read and interpreted blueprints, technical drawings, schematics, and computer-generated reports.
- Communicated with the engineering team to implement improved data-collection processes.
- Created interactive dashboards using real-time building performance data to support campus sustainability initiatives, identify energy inefficiencies, and optimize facility operations.
Customer Service Manager
Walmart
08.2021 - 10.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Monitored CCTV cameras to observe store activity, support loss prevention efforts, and identify potential safety or theft-related incidents.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Education
Bachelor of Applied Science - Software Engineering
University of Ottawa
Ottawa, ON12-2027
Skills
- Stationary surveillance
- Electronic surveillance
- Project research
- Metric tracking
- Staffing coordination
- Complaint resolution
- Conflict resolution techniques
- Creative problem solving
Languages
French
Professional Working
English
Native or Bilingual
Timeline
Mechanical Engineering Intern
University of Ottawa
05.2024 - 12.2024
Customer Service Manager
Walmart
08.2021 - 10.2023
Bachelor of Applied Science - Software Engineering
University of Ottawa
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