Abdu Fatah
Edmonton,AB
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Barista Shift Lead
Caf Cafe Company
01.2021 - 08.2023
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Monitored customer feedback to improve barista performance and customer service.
Customer Service Representative
H$M
04.2019 - 12.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Utilized customer service software to manage interactions and track customer satisfaction.
Education
High School Diploma -
Namugoona Salaf Secondary School
Kampala UgandaSkills
- Supply Ordering
- POS System Operation
- Equipment Maintenance
- Menu Development
- Time Management
- Order Processing
Languages
English
Native or Bilingual
Certification
First Aid$Cpr
Timeline
Barista Shift Lead
Caf Cafe Company
01.2021 - 08.2023
Customer Service Representative
H$M
04.2019 - 12.2020
High School Diploma -
Namugoona Salaf Secondary School
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