ABDRAMANE SANGARE
Moncton
Summary
Dynamic Customer Care Manager with a proven track record at CONCENTRIX (Capital One Canada), excelling in quality control and complaint resolution. Developed innovative service strategies that significantly enhanced customer satisfaction and retention. Adept at building strong customer relationships while implementing effective solutions to complex issues.
Overview
4
4
years of professional experience
Work History
Customer Care Manager
CONCENTRIX (Capital One Canada)
06.2021 - Current
- Implemented effective quality control measures to minimize errors and ensure high standards of service.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Created customer support strategies to increase customer retention.
Education
Master of Science - Banking And Finance
Université De Montpellier
Montpellier, France06-2018
Skills
- Quality control
- Customer relationship management
- Complaint resolution
- Service strategy development
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Care Manager
CONCENTRIX (Capital One Canada)
06.2021 - Current
Master of Science - Banking And Finance
Université De Montpellier
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