Abdoul Karim Kouassi
Ottawa,Ontario
Summary
Passionate about data analysis and data science, with a Master of Science degree in Mathematics and Statistics, specializing in Statistics. Eager to apply analytical skills and statistical expertise to extract insights and drive informed decision-making. Ready to contribute to data-driven initiatives and make a meaningful impact in the field of data science.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sales Representative
Kognitive Inc
Ottawa, ON
10.2021 - 04.2022
- Successfully promoted the Canadian Tire Credit Card, effectively communicating its benefits to customers.
- Utilized strong communication skills to understand customer needs and recommend suitable features of the card
- Demonstrated the advantages of the card, such as earning rewards on purchases and accessing exclusive discounts
- Convinced customers to test the card, facilitating the application process and closing sales efficiently.
- Contributed to a positive shopping experience for customers while achieving sales targets for Kognitive Inc
Technical Support Representative
Teleperformance (Apple)
Ottawa, ON
06.2023 - 08.2023
Provided expert technical assistance to customers remotely, addressing inquiries and troubleshooting issues related to various Apple products including iPhones, Apple Watches, and MacBooks
Effectively resolved customer concerns and inquiries, ensuring high levels of satisfaction and retention.
Scheduled appointments for in-store support and coordinated replacement/repair services, demonstrating proficiency in managing customer needs and facilitating solutions
Collaborated with cross-functional teams to streamline processes and enhance the overall customer experience
Maintained up-to-date knowledge of Apple products and services to deliver accurate and timely support
Call Center Interviewer
Ekos Research Associates
Ottawa, ON
10.2022 - Current
Conduct telephone calls to panel members and invite them to participate in surveys
Gather accurate and detailed data following established protocols. Send surveys via email to participants who prefer this method
Collaborate with the Government of Canada and private enterprises to conduct opinion polls
Ensure confidentiality and data protection for participants
Education
Honours Bachelor of Science in Financial Mathematics And Economics -
University of Ottawa
Ottawa, ONMaster of Science Mathematics And Statistics, Microprogram in Artificial Intelligence -
University of Ottawa
Ottawa, ON04-2025
Skills
- Statistical Analysis
- Data Mining
- Data Visualization And Presentations
- Machine Learning
- Python Programming
- SQL programming
- R Programming
- Power Bi
Languages
French
Native/ Bilingual
English
Full Professional
Certification
The Complete SQL bootcamp on Udemy
Introduction to Data Science on Udemy
Projects
Times Series
- Analyzed six years of monthly accidental death data in the USA using R and tidyverse
- Achieved stationarity through differencing and verified using the ADF test
- Selected optimal ARIMA model via auto.arima() to forecast future deaths
- Provided interpretable forecasts with prediction intervals
Data Visualization
- Conducted a data analysis project comparing the election performance of Donald Trump and Hillary Clinton during the 2016 US presidential election
- Utilized R for data visualization, creating choropleth maps, bar charts, line charts, and scatter plots to represent voting patterns and trends
- Identified key insights into the electoral performance, shedding light on candidate performance variations and voting behavior in crucial swing states
Bayesian Analysis
- Performed Bayesian A/B testing to compare conversion rates of old (control) and new (treatment) webpages
- Used a Beta distribution with prior (alpha=2, beta=20) for the control group based on past data
- Analyzed subsets of 100 data points for initial inference
- Estimated posterior probability that the new page has a higher conversion rate using random samples
- Updated posteriors with 100 additional data points for each group
Queueing Theory
- Developed a queueing system project to predict wait times at two airfields using R
- Created clusters based on weekdays and weekends to analyze arrival patterns
- Calculated the number of people arriving in 4-hour intervals (0:00 to 4:00, 4:00 to 8:00, etc.)
- Presented actionable insights to stakeholders for resource optimization
Timeline
Technical Support Representative
Teleperformance (Apple)
06.2023 - 08.2023
Call Center Interviewer
Ekos Research Associates
10.2022 - Current
Sales Representative
Kognitive Inc
10.2021 - 04.2022
Honours Bachelor of Science in Financial Mathematics And Economics -
University of Ottawa
Master of Science Mathematics And Statistics, Microprogram in Artificial Intelligence -
University of Ottawa
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