Abdoulie Sanyang
Montreal,QC
Summary
More than 5 years of experience in customer service and business development with the Banking, International Trade and Aviation Industry.
Exceptionally known for providing regular and consistent support to customers by collaborating with other team members in their business needs,
Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Diligent Aviation security with more than 5 years background in Airport security. Communicate effectively with passengers to promote expeditious screening processes.
Overview
7
7
years of professional experience
1
1
Certification
4
4
years of post-secondary education
Work History
Customer Service Experience agent
Ally Bank
05.2023 - Current
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
- Resolved caller issues quickly and thoroughly.
- Informed clients of policies and procedures.
- Obtained client information by answering telephone calls.
- Maintained comprehensive product and service knowledge for accurate, informative customer advice.
- Advised customers about new products and assisted customers in determining best [Type] product for needs.
- Processed customer orders quickly and accurately for timely delivery.
Aviation security officer & Passenger service officer
GCAA Banjul International Airport
07.2019 - 12.2022
- People and customer service oriented, with the ability to communicate effectively during a crisis situation and deal with passengers in a professional manner
- Monitor the flow of passengers through the checkpoint to ensure efficiency
- Manually screened passengers unable to pass through metal detectors or who triggered alarms.
- Test baggage for any explosive materials, using equipment such as explosive detection machines or chemical swab systems
- Report all security incidents and/or breaches using established communication channels
- Provide excellent passenger escort service while under stressful condition
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Developed and maintained positive rapport with passengers, ground handlers and flight crews and other airport personnel.
- Monitored security checkpoints for compliance with applicable security protocols.
- Authenticated passenger boarding passes, identification, and passports to prevent fraudulent travel.
Trade Finance Representative
Euro Exim Bank
02.2018 - 12.2020
- Delivered exceptional financial and international trade products and services to customers by consistently following up and communicating their queries to supervisors, resulting in an increase in Company revenue by 50% each year
- Consistently prioritizing customers requests by collaborating with other team members to identify and solve common problems while increasing working relationships
- Collaborating with other stakeholders in the trade financing industry to initiate the ease of payment system and mode of business and operation as a result of trust and confidence from customers
- Respond to clients needs and concerns and provide feedback in form of a report to the supervisor for onward transmission for approval as a result in high customer satisfaction level guarantees long-term clients and making the Company stand out from the competition.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Customer Service representative
S, Printing and Publishing
04.2017 - 12.2018
- Providing exceptional Entrepreneur guide and leadership skills to the 5 employees in job related skills training and development
- Consistently support community printing needs, designing educational materials for school while helping to save time and burden for people travelling distance to get the service
- Introducing new products and services closer to customers will increase customer satisfaction by 20 percent by the end of the year.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
No Degree - Google IT Professional Certificate
NPower Canada
Halifax, Nova Scotia 04.2023 - 07.2023
Bachelor of Arts - Business Administration
University of The People
04.2021
Bachelor of Science - Economics And Finance
University of The Gambia
Gambia 2012.12 - 2016.06
Skills
- Technical Skills
- Operating Systems: Windows, Mac OS, Linux, Android, iOS
- Applications: Microsoft Office 365 (Microsoft Project, Excel, Power Point, etc) and Google Suit
- Tools: VMware, Google Workspace, Packet Tracer, Blackboard, Zoom
- Project Management: Agile, Waterfall, Scrum, and Trello
- Programming Languages: troubling shooting, data entry
- Soft Skills
- Ability to effectively organize
- Ability to coordinate across teams and projects
- Ability to handle and manage multiple tasks simultaneously
- Ability communicate effectively
- Project Management
- Data Analysis
Languages
English
Full Professional
French
Elementary
Certification
Cert Pre Project Management Professional
Google IT Professional Certification
NPower Canada Junior IT analyst Certificate
Sales and Customer Service Foundation
Google Workspace 2019
Cert Preparation PMP
Training program towards achieving PMP Certification
Timeline
Customer Service Experience agent
Ally Bank
05.2023 - Current
No Degree - Google IT Professional Certificate
NPower Canada
04.2023 - 07.2023
Aviation security officer & Passenger service officer
GCAA Banjul International Airport
07.2019 - 12.2022
Trade Finance Representative
Euro Exim Bank
02.2018 - 12.2020
Customer Service representative
S, Printing and Publishing
04.2017 - 12.2018
Bachelor of Science - Economics And Finance
University of The Gambia
2012.12 - 2016.06
Bachelor of Arts - Business Administration
University of The People
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