Abdoul Hayou Abdoul Aziz
Customer Service Specialist
Montreal,QC
Summary
Hard-working customer service representative with over two years of experience, excelling in delivering exceptional service, resolving issues efficiently, and building strong customer relationships. With a background in computing and marketing, brings a unique perspective to enhancing the customer experience, leveraging communication skills and technical knowledge to drive customer satisfaction and loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service and Marketing Specialist
ETS KADO & FILS
06.2022 - 04.2024
- Provided exceptional customer service by resolving issues promptly, resulting in a 15% increase in customer satisfaction
- Provided accurate information on products and services, helping customers make informed purchasing decisions
- Developed and executed Facebook marketing campaigns that boosted sales by 20%
Stagiaire Développeur Web
ECO GHANA TECH LTD
12.2020 - 03.2021
- Supported the development of responsive websites to improve user accessibility and experience.
- Collaborated closely with the design team to align user experience with customer expectations, enhancing client satisfaction.
- Communicated directly with clients to understand their needs and preferences, ensuring the final web product aligned with their marketing goals.
Education
Bachelor of Science - Informatique
Accra Institute of Technology
Accra, Ghana 05.2001 -
Certificate - IETLS
Excellence Language Academy
Accra, Ghana 05.2001 -
Skills
Strong Communication Skills
Excellent Organizational Skills
Exceptional Customer Service Skills
Team Collaboration
Proficient in Microsoft Office
Problem-Solving Abilities
Languages
English
Full Professional
French
Native or Bilingual
Timeline
Customer Service and Marketing Specialist
ETS KADO & FILS
06.2022 - 04.2024
Stagiaire Développeur Web
ECO GHANA TECH LTD
12.2020 - 03.2021
Bachelor of Science - Informatique
Accra Institute of Technology
05.2001 -
Certificate - IETLS
Excellence Language Academy
05.2001 -
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