ABDOULAYE DIALLO
Montréal,QC
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
5
5
years of professional experience
Work History
Customer Service Agent
Info excavation
Montréal, Canada
02.2024 - 08.2024
- Process claims and disputes efficiently.
- Handle phone calls, emails, and client inquiries professionally.
- Deliver technical support to resolve customer issues.
- Provide information about company products and services.
- Coordinate emergency services and connected clients to appropriate departments.
Network Technician
Videotron
Quebec
01.2023 - 07.2023
- Install cabling and devices to establish, repair, and enhance network operations.
- Coordinate with system administrators to ensure seamless integration between the network and IT infrastructure.
- Enforce network access policies in compliance with company standards.
- Manage user profiles, security settings, and shared file structures.
- Provide support to internal teams for optimal network equipment and software usage.
- Configure and troubleshot routers, switches, and other network equipment.
Technical Service Agent
EMG Automobile
02.2020 - 12.2021
- Coordinate client and technician work schedules.
- Provide customer service by advising clients on available services.
- Maintain detailed and updated records of work performed, parts used, and service history.
- Manage inventory, placed orders with suppliers, and ensured warranty and recall follow-ups.
Hotel Receptionist
Pullman Hotel
03.2019 - 03.2020
- Greet and guide clients with professionalism.
- Process reservations via phone and email.
- Promote hotel services to guests.
- Manage room keys and client correspondence.
Education
Baccalauréat - réseaux et services de télécommunications
ÉCOLE SUPÉRIEUR MULTINATIONALE DES TÉLÉCOMMUNICATION
06-2014
Skills
- Network configuration
- system virtualisation
- structured cabling, fiber optics
- system administration
- software management,
- Team supervision,
- inventory management
- Customer service
- teamwork
- Billing inquiries
- Case management
- Active listening
- Time management
- Call center experience
- Verbal and written communication
- Problem resolution
- Task prioritization
- Multitasking and organization
- Microsoft office suite proficiency
- Reliability and punctuality
Affiliations
- World cuisine
- Soccer
- Travel
- Ecology
- Reading
- Community activities
Languages
English
Full Professional
French
Native/ Bilingual
Timeline
Customer Service Agent
Info excavation
02.2024 - 08.2024
Network Technician
Videotron
01.2023 - 07.2023
Technical Service Agent
EMG Automobile
02.2020 - 12.2021
Hotel Receptionist
Pullman Hotel
03.2019 - 03.2020
Baccalauréat - réseaux et services de télécommunications
ÉCOLE SUPÉRIEUR MULTINATIONALE DES TÉLÉCOMMUNICATION
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