Summary
Overview
Work History
Education
Skills
Timeline
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ABDOUL KADIR ALI

Ottawa,Canada

Summary

Dynamic professional with a proven track record of enhancing systems and processes in fast-paced business environments. Expertise in data analysis, project coordination, and cross-functional collaboration provides a strong foundation for driving impactful change. Eager to leverage transferable skills in a new field that fosters innovation and contributes to organizational success. Committed to delivering results aligned with strategic goals and elevating team performance.

Overview

3
3
years of professional experience

Work History

Tech Support

NewFoundRecruiting
04.2025 - Current
  • Provided tier one and tier two technical support to SSC staff by managing incidents and service requests in Service Manager, ensuring prompt resolution of hardware and software issues.
  • Utilized Onyx and Citrix Poseidon to remotely troubleshoot user sessions, diagnose connectivity problems, and optimize application performance.
  • Maintained device compliance and security by updating asset records in EMDM and deploying patches and configurations through Microsoft tools, improving overall system uptime.

IM/IT Analyst Intern

Employment Social Development Canada (Government of Canada)
05.2024 - 03.2025
  • Delivered technical support for diverse IT/IM requests, ensuring prompt resolutions and maintaining high client satisfaction.
  • Coordinated a large-scale data migration project, seamlessly transferring departmental files from shared drives to SharePoint Online for improved collaboration and accessibility.
  • Developed engaging PowerPoint presentations on IT/IM topics, streamlining knowledge sharing and driving staff adoption of new technologies.
  • Collaborated with cross-functional teams to identify process improvements, optimize workflows, and enhance overall IT/IM service delivery.
  • Conducted an in-depth storage analysis, devising a solution to reduce excess file usage, and creating a comprehensive guide shared across department.

Facility Service Coordinator

Brookfield Global Integrated Solutions
02.2023 - 04.2024
  • Provided timely feedback to management on service failures and customer concerns.
  • Monitored email and phone communication to provide prompt responses and solutions.
  • Followed up with technicians and managers to receive and communicate status updates.

Education

Bachelor of Technology (Honours) - Business Systems development

Algonquin College
Ottawa, ON

Skills

  • Cross-functional teamwork
  • Time management expertise
  • Strategic critical thinking
  • Conflict resolution expertise
  • Rapid learning ability
  • Efficient document management
  • Appointment management
  • Data analysis and reporting
  • Fluent in English, French, and Somali

    • Technical Skills

  • Programming Languages: Java, Python, R, JavaScript, SQL, HTML, CSS
  • Database Management: MySQL, Microsoft SQL Server, Power BI, SAP, UML
  • Software & Tools: Visual Studio, Android Studio, Microsoft Office Suite, Microsoft Project, Microsoft Visio, GitHub, SharePoint, Onyx, Citrix Poseidon
  • Other: Agile methodologies, SDLC understanding, data analysis, cloud analytics (Looker, Metabase)

Timeline

Tech Support

NewFoundRecruiting
04.2025 - Current

IM/IT Analyst Intern

Employment Social Development Canada (Government of Canada)
05.2024 - 03.2025

Facility Service Coordinator

Brookfield Global Integrated Solutions
02.2023 - 04.2024

Bachelor of Technology (Honours) - Business Systems development

Algonquin College

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ABDOUL KADIR ALI