Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed, and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
Hi, I’m
Abdiwahab Abdirahim Osman
Edmonton,AB
Summary
Overview
2
years of professional experience
Work History
Turk Telekom Telecommunication
Project Management Intern
05.2019 - 07.2019
Job overview
- Enhanced team productivity by organizing regular progress meetings, maintaining open communication channels, and addressing any concerns promptly.
- Worked closely with the project manager in tracking project performance and identifying potential bottlenecks for timely resolution.
- Demonstrated adaptability by quickly learning new tools, technologies, or processes when required during projects'' execution.
- Maintained well-organized documentation for easy access and reference during projects'' life cycles.
- Supported project managers in monitoring budgets and tracking expenses to maintain financial control.
Jubba Airways
Customer Service Representative
04.2020 - 05.2022
Job overview
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Jubba Airways
Assistant Operational Manager
07.2022 - 08.2022
Job overview
- Managing day-to-day operations
- Supervising employees
- Ensuring that the quality of service or production meets the company standards
- Coordinating with other departments to meet the overall goals of the organization
- Ensuring operational efficiency and adherence to company policies and procedures
Education
Ankara Yıldırım Beyazıt ÜniversitesiAnkara Turkey
Bachelor of Arts from Business Management
01.2023
University Overview
Skills
- Employee Supervision
- Scheduling and Coordination
- Complaint resolution
- Paperwork Processing
- Complaint Handling
- Travel Planning
Languages
Somali
Native or Bilingual
English
Professional Working
Arabic
Full Professional
Turkish
Limited Working
Timeline
Assistant Operational Manager
Jubba Airways
07.2022 - 08.2022
Customer Service Representative
Jubba Airways
04.2020 - 05.2022
Project Management Intern
Turk Telekom Telecommunication
05.2019 - 07.2019
Ankara Yıldırım Beyazıt Üniversitesi
Bachelor of Arts from Business Management
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