Abdirashid Ali Aliow
Saskatoon,SK
Summary
Dedicated professional with a strong background in customer service and team supervision. Skilled in performance monitoring and complaint resolution, consistently fostering a positive environment that enhances customer satisfaction and employee engagement.
Overview
5
5
years of professional experience
Work History
Supervisor
Alhidaya care home limited
uganda
01.2024 - 08.2025
- Supervised daily activities of residents in care home environment.
- Coordinated staff schedules to ensure adequate coverage and support.
- Conducted training sessions for new employees on care protocols.
- Directed and supervised team of 15 employees in daily operations.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
Customer Service Cashier
Arwo somali
kampala
01.2021 - 09.2024
- Processed customer transactions accurately and efficiently at a busy retail environment.
- Maintained cleanliness and organization of the checkout area to enhance customer experience.
- Collaborated with team members to ensure timely restocking of merchandise on shelves.
- Handled cash, credit, and debit transactions while ensuring compliance with company policies.
- Monitored inventory levels to alert management about low stock or product needs.
- Operated cash registers to process payments for goods and services.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
Security Officer
Kampala security force
uganda
01.2022 - 02.2024
- Monitored premises to ensure safety and security for staff and visitors.
- Conducted regular patrols to identify and address potential security threats.
- Responded promptly to alarms and emergencies, coordinating with local authorities.
- Maintained detailed logs of daily activities, incidents, and observations for reporting.
- Assisted in training new security personnel on protocols and emergency procedures.
- Enforced access control measures to restrict entry to authorized individuals only.
- Collaborated with management to improve security policies and procedures continuously.
Education
High School Diploma -
Ahmed Gurey High School
Somalia01-2015
Skills
- Staff supervision
- Employee training
- Schedule coordination
- Performance monitoring
- Record keeping
- Customer relationship management
- Conflict resolution
- Safety compliance
Timeline
Supervisor
Alhidaya care home limited
01.2024 - 08.2025
Security Officer
Kampala security force
01.2022 - 02.2024
Customer Service Cashier
Arwo somali
01.2021 - 09.2024
High School Diploma -
Ahmed Gurey High School
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