Summary
Overview
Work History
Education
Skills
Languages
Timeline
AdministrativeAssistant

Abdirahman Mohamed Musa

Summary

Versatile Teller Manager with Area of study degree and proven customer service expertise. Managed teller services for large metropolitan bank and contributed to substantial account growth during past year. Excellent operations management and communications skills enabled achievement of positive results. Results-driven Job Title experienced in financial statement review, auditing and reporting. Well-versed in producing reports, evaluating department operations and handling month- and year-end closings. Meticulous, conscientious and methodical in approach. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

3
3
years of professional experience

Work History

Teller Service Manager

Triple M
06.2020 - 09.2023
  • Facilitated smooth branch operations by coordinating daily tasks among team members.
  • Managed cash inventory, ensuring sufficient funds were available for daily transactions without compromising security protocols.
  • Strengthened relationships with customers, addressing concerns and answering inquiries in a timely manner.
  • Implemented security measures to maintain the safety of bank assets and confidential information.
  • Promoted teamwork within the branch by fostering open communication channels among staff members.
  • Improved operational efficiency by analyzing workflows and recommending process improvements as needed.
  • Ensured compliance with regulatory requirements through regular audits and adherence to established guidelines.
  • Established trust with clients through consistent delivery of exceptional service standards and prompt issue resolution.
  • Educated customers on various account options, guiding them towards informed decisions based on their individual needs.

Education

Bachelor In Business Administration - Finance

Kenya Methodist University
Nairobi, Kenya
10.2020

Skills

  • Branch Operations Management
  • Operational risk management
  • Adaptable to change
  • Goal-oriented mindset
  • Cash handling expertise
  • Transaction processing accuracy
  • Banking Product Knowledge
  • Teller Support
  • Customer Service
  • Cash handling and management
  • Cash control
  • Transaction Processing
  • Willing to Learn
  • Critical Thinking
  • Team Building Leadership
  • Decision-Making
  • Planning and coordination
  • Customer relationship development

Languages

Somali
Native or Bilingual
English
Full Professional
Swahili
Full Professional
Arabic
Professional Working

Timeline

Teller Service Manager

Triple M
06.2020 - 09.2023

Bachelor In Business Administration - Finance

Kenya Methodist University
Abdirahman Mohamed Musa