Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Abdirahman Ugas

Toronto,ON

Summary

Well-qualified Operations Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

7
7
years of professional experience

Work History

Operations Manager, Dispatcher

Movers In Motion
08.2021 - Current
  • Directed dispatching, routing, and tracking of moving vehicles.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Trained and managed 15+ employees on a daily basis to ensure smooth day-to-day moving operations
  • Key administrator in the development of annual business plans, forecasts, and budgets as well as short and long-term growth strategies
  • Provided compassionate customer service during difficult transitional times
  • Allocated resources to ensure high performance

Return Agent

Enterprise Rent-A-Car
02.2019 - 03.2021
  • Resolved customer disputes to maintain positive relationships and increase customer base.
  • Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
  • Handled insurance and liability issues by coordinating with insurance companies and managing claims.
  • Inspected vehicles upon rental return; neatly and accurately documented information (mileage, fuel level, damages).
  • Advised and reviewed rental charges, and provided an accurate receipt to the customer.
  • Assisted other employees in keeping lot organized for ease of access and traffic flow.
  • Performed other customer service related duties in addition to those listed, to ensure our service exceeds the expectation of the customer.
  • Positively represented the Company to all vendors and the general public.
  • Ensures the security of company assets.
  • Kept work area clean and orderly. Responsible for maintaining a safe and clean work environment. Immediately reported any unsafe or hazardous conditions to the lead agent and/or manager.

Auto Detailer

Nanak Car Wash
04.2017 - 01.2019
  • Clean interior or exterior of cars, paying special attention to any instructions from the owner of the vehicle
  • Use specialized cleaners, waxes or polish for the specific car
  • Use specialized cleaning tools or materials
  • Communicate with owner about what the expectations are, come up with timing and budget for the job
  • Possibly work with other car detailers to get the job done quickly

Education

High School Diploma -

West Humber Collegiate Institute
Toronto, ON
05.2018

Skills

  • Creative problem solving
  • Outstanding communication skills
  • Maintenance Management
  • Supply Chain Distribution
  • Solutions Development
  • Team Leadership
  • Relationship Development
  • Service Coordination
  • Policies and Procedures Implementation
  • Order Fulfillment

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Supervised team of 10-25 staff members.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Timeline

Operations Manager, Dispatcher

Movers In Motion
08.2021 - Current

Return Agent

Enterprise Rent-A-Car
02.2019 - 03.2021

Auto Detailer

Nanak Car Wash
04.2017 - 01.2019

High School Diploma -

West Humber Collegiate Institute

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Abdirahman Ugas