Abdirahman Salad
Ottawa
Summary
Dynamic Process Assistant with a proven track record at Amazon, adept in safety management and workflow optimization. Excelled in mentoring staff, enhancing productivity through best practices training, and ensuring compliance with safety standards. Skilled in process improvement, demonstrating exceptional management support and problem-solving abilities. Achieved significant operational efficiencies, contributing to business growth and superior service delivery.
Overview
5
5
years of professional experience
Work History
Process Assistant
Amazon
10.2024 - 01.2025
- Mentored junior staff members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
- Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
- Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Enhanced team productivity by conducting regular training sessions on the latest industry best practices.
- Conducted training and change management processes to improve operations.
- Assisted coworkers and staff members with special tasks on daily basis.
- Established administrative work procedures to track staff's daily tasks.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Cashier
Bishar Retail Ltd
01.2020 - 12.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Education
High School Diploma -
Boqol Soon
Nairobi 11-2021
Skills
- Safety management
- Workflow management
- Assignment delegation
- Management support
- Process flows
Languages
English
Full Professional
Timeline
Process Assistant
Amazon
10.2024 - 01.2025
Cashier
Bishar Retail Ltd
01.2020 - 12.2023
High School Diploma -
Boqol Soon
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