Abdirahman Osman-Ali
Ottawa,ON
Summary
Bilingual customer service professional with a proven track record of delivering high-quality support across diverse environments. Skilled in resolving inquiries, streamlining processes, and ensuring positive client interactions, I strongly focus on customer satisfaction and team success. Known for my adaptability, organization, and attention to detail, I am committed to continuous learning and personal growth, eager to expand my skills and make a meaningful impact. Fluent in English and French, able to connect with clients effectively and empathetically across various settings.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Security Guard
Commissionaires
Ottawa, ON
05.2024 - Current
- Conducted property patrols to ensure security.
- Executed routine checks across allocated sections.
- Communicating with coworkers about our tasks.
- Inspected buildings for fire hazards, unsafe conditions, or unauthorized persons.
- Investigated suspicious activity and reported findings to management.
- Administered first aid when necessary in accordance with training guidelines.
Front Desk Cashier / Drive-Thru Cashier / Fry Cook
A&W
Ottawa, ON
01.2022 - 09.2022
- Greeted customers, took orders, and provided product information.
- Ensured timely response to customer needs.
- Operated drive-thru window efficiently for swift order completion.
- Stocked and restocked food items on the line.
- Prepared deep-fried foods including french fries, onion rings, and chicken.
- Sanitized and replaced equipment before next use.
Box Office Cashier
Box Office TD Place Lansdowne
Ottawa, ON
08.2021 - 11.2021
- Greeted customers and provided assistance with ticket purchases.
- Assisted customers in resolving any issues with tickets or seating.
- Processed payments using cash, credit cards, debit cards, and gift cards.
- Ensured daily sales reports were accurate.
- Responded to inquiries promptly and effectively.
- Processed customer refunds for cancellations.
Education
High School Diploma -
Gisèle-Lalonde
06-2022
Some College (No Degree) - Computer Systems Technician - Networking
Algonquin College
Skills
- Team-oriented
- Strong interpersonal skills
- Excellent communication
- Customer service
- Documentation problems
- Reliability
- Emergency Awareness
- Detail orientation
- Positive and professional
- Customer inquiries
- Problem-solving abilities
- Self-Reliant
- Trilingual
- CPR
Certification
- Emergency First Aid + level C CPR + AED Certifitcate
- Security License
Languages
English
Full Professional
French
Professional
Somali
Native/ Bilingual
Work Preference
Work Type
Part TimeFull TimeInternshipLocation Preference
RemoteOn-SiteImportant To Me
Career advancementWork-life balanceFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionTeam Building / Company RetreatsCompany CultureTimeline
Security Guard
Commissionaires
05.2024 - Current
Front Desk Cashier / Drive-Thru Cashier / Fry Cook
A&W
01.2022 - 09.2022
Box Office Cashier
Box Office TD Place Lansdowne
08.2021 - 11.2021
High School Diploma -
Gisèle-Lalonde
Some College (No Degree) - Computer Systems Technician - Networking
Algonquin College
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