ABDIRAHMAN MOHAMED
Ottawa,Canada
Summary
Bilingual professional skilled in customer service and technical support within dynamic environments. Demonstrates strong communication and problem-solving abilities while collaborating with teams and clients. Open to diverse roles, leveraging a solid foundation in teamwork and organizational skills.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Counselor's Assistant
City of Ottawa
Ottawa, Canada
06.2023 - 09.2025
- Practiced active listening during client interactions to build trust and strengthen rapport.
- Collaborated with staff, students, and families to create a supportive work environment.
- Supported daily activities and supervised students during programs and events.
- Demonstrated leadership, teamwork, and communication skills.
- Coordinated scheduling and appointment handling to optimize counselor availability.
- Managed documentation to maintain accurate client records and confidentiality.
- Developed resource materials for client education on available services, enhancing client understanding.
Technical Support Representative
Costco (Head Office)
Ottawa, Canada
04.2022 - 08.2023
- Resolved technical and account-related issues, achieving high customer satisfaction ratings.
- Managed support tickets and updated customer records using Zendesk and CRM systems.
- Collaborated with internal teams to efficiently resolve complex issues, enhancing overall service quality.
- Provided customer support through phone, email, and live chat in a fast-paced environment.
- Exhibited strong communication, multitasking, and problem-solving skills, contributing to effective support operations.
Service Tech Support
Bell Canada
Ottawa, Canada
07.2021 - 02.2022
- Accelerated resolution of technical support and service-related inquiries for customers.
- Responded promptly to customer needs, ensuring timely problem resolution.
- Maintained professionalism while managing high-volume customer interactions to enhance satisfaction.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Collaborated with coworkers to efficiently complete assigned tasks.
Education
Computer Engineering Technology -
Algonquin College
Ottawa04-2027
Skills
- Customer Service
- Technical Support
- Problem Solving
- Teamwork & Collaboration
- Microsoft Office
- Time Management
- Hardware and Software Troubleshooting
- Adaptability
- Fast Learner
- Shipping and receiving
- Lifting capacity 50 lbs
- Teamwork
Certification
- First-Aid Level C Certification
- Advanced Bilingual Certification
- Secret Clearance
- Ontario Driver License
Timeline
Counselor's Assistant
City of Ottawa
06.2023 - 09.2025
Technical Support Representative
Costco (Head Office)
04.2022 - 08.2023
Service Tech Support
Bell Canada
07.2021 - 02.2022
Computer Engineering Technology -
Algonquin College