Abdirahman Burale
Toronto,ON
Summary
Proven professional with extensive experience as an Uber Driver and Ramp Agent at Kenya Airways, excelling in customer service and safe driving. Demonstrated ability to address passenger concerns with patience and foster strong relationships, enhancing customer care. Skilled in schedule management and fluent in English, ensuring efficient and effective service delivery.
Overview
5
5
years of professional experience
Work History
Uber Driver
Uber Driver
Toronto, ON
06.2023 - Current
- Responded to passenger concerns and complaints politely and professionally.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
Ramp Agent
Kenya Airways
Nairobi Kenya
06.2019 - 06.2021
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over Number daily flights.
Education
High School Diploma -
Eastleigh High School
Kenya Nairobi Skills
- Schedule Management
- Excellent navigation
- Patience and understanding
- Customer Service
- Safe Driving
- State Driver's License
- Passenger Assistance
- Fluent in English
Languages
English
Full Professional
Timeline
Uber Driver
Uber Driver
06.2023 - Current
Ramp Agent
Kenya Airways
06.2019 - 06.2021
High School Diploma -
Eastleigh High School