Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Abdiqani Hassan

EDMONTON,ALBERTA

Summary

Proven Truck Dispatcher with a track record of enhancing operational efficiency at Mx Transport, leveraging dispatch software proficiency and strong communication skills. Specialized in optimizing load management and fostering driver relationships, resulting in a 20% improvement in delivery timeliness.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Truck Dispatcher

Mx Transport And choice Truck Line Co.
Columbus, Ohio
07.2023 - 11.2024
  • Assigned loads to drivers based on customer requirements and availability.
  • Ensured all paperwork was completed accurately and in a timely manner.
  • Reviewed freight bills for accuracy prior to payment processing.
  • Investigated claims related to lost or damaged cargo shipments.
  • Scheduled, coordinated and monitored the movement of trucks to ensure timely delivery of goods.
  • Monitored driver performance and provided feedback on areas for improvement.
  • Resolved any issues or problems that arose during transport operations.
  • Maintained records of driver hours worked, rates paid and miles driven per trip.
  • Created daily reports detailing truck movements, delays, accidents or other incidents.
  • Maintained communication with drivers regarding routes, load information and delivery updates.
  • Processed invoices, bills of lading and other documents related to truck dispatching.
  • Adhered to safety regulations while monitoring vehicle performance throughout trips.
  • Assisted in training new dispatchers, sharing best practices and company-specific procedures.
  • Responded to customer messages in regards to delivery issues.
  • Utilized routing software to optimize delivery routes, improving efficiency.
  • Utilized active listening and intelligent open-ended questioning to help build lasting relationships with customers.
  • Processed transportation orders and entered data accurately into the dispatch system.
  • Provided customers contacting call center with exceptional service and support.
  • Effectively resolved complaints by working closely with customers.
  • Negotiated rates with third-party carriers for outsourced transportation needs.
  • Coordinated with warehouse staff to ensure smooth transition of goods from storage to transportation.

Truck Dispatcher

MBA Transport and Nation link Logistics
Columbus , Ohio
08.2021 - 07.2023
  • Assigned loads to drivers based on customer requirements and availability.
  • Ensured all paperwork was completed accurately and in a timely manner.
  • Reviewed freight bills for accuracy prior to payment processing.
  • Investigated claims related to lost or damaged cargo shipments.
  • Scheduled, coordinated and monitored the movement of trucks to ensure timely delivery of goods.
  • Monitored driver performance and provided feedback on areas for improvement.
  • Resolved any issues or problems that arose during transport operations.
  • Prepared manifests and shipping documents for each load dispatched.
  • Provided customer service by responding to inquiries from customers regarding shipments.
  • Maintained communication with drivers regarding routes, load information and delivery updates.
  • Created daily reports detailing truck movements, delays, accidents or other incidents.
  • Maintained records of driver hours worked, rates paid and miles driven per trip.
  • Processed invoices, bills of lading and other documents related to truck dispatching.
  • Adhered to safety regulations while monitoring vehicle performance throughout trips.
  • Assisted in training new dispatchers, sharing best practices and company-specific procedures.
  • Responded to customer messages in regards to delivery issues.
  • Reviewed driver logs for accuracy and compliance with hours-of-service regulations.

Truck Dispatcher

Nationlink Logistics, Abide Logistics and Dup Express
Columbus, Ohio
09.2020 - 08.2021
  • Assigned loads to drivers based on customer requirements and availability.
  • Ensured all paperwork was completed accurately and in a timely manner.
  • Reviewed freight bills for accuracy prior to payment processing.
  • Investigated claims related to lost or damaged cargo shipments.
  • Scheduled, coordinated and monitored the movement of trucks to ensure timely delivery of goods.
  • Monitored driver performance and provided feedback on areas for improvement.
  • Resolved any issues or problems that arose during transport operations.
  • Prepared manifests and shipping documents for each load dispatched.
  • Analyzed data such as traffic conditions, road closures or hazardous weather conditions when planning routes for drivers.
  • Created daily reports detailing truck movements, delays, accidents or other incidents.

Education

High School Diploma -

St Joseph
Kenya
11-2018

Skills

  • Regulatory compliance
  • Dispatch software proficiency
  • Load management proficiency
  • Efficient time management
  • Effective decision making
  • Deadline oriented
  • Route planning expertise
  • Freight rate negotiation
  • Safety protocol
  • Advanced problem solving
  • Freight management expertise
  • Logistics coordination
  • Strong communication skills
  • Dispatch of drivers
  • Relationship building
  • Telephone etiquette
  • Continuous improvement initiatives
  • Weather conditions awareness
  • Tracking tasks
  • Record keeping

Certification

  • Canadian Freight brokerage and Dispatch training with Maze consultancy December 2023.

Timeline

Truck Dispatcher

Mx Transport And choice Truck Line Co.
07.2023 - 11.2024

Truck Dispatcher

MBA Transport and Nation link Logistics
08.2021 - 07.2023

Truck Dispatcher

Nationlink Logistics, Abide Logistics and Dup Express
09.2020 - 08.2021

High School Diploma -

St Joseph

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Abdiqani Hassan