Abdinasir Ibrahim
ETOBICOKE,ON
Summary
Dynamic professional with a strong work ethic and exceptional communication skills, experienced in enhancing guest experiences at Sharja Mall. Proven ability to resolve issues effectively and manage logistics for events, ensuring high satisfaction levels. Highly adaptable and committed to maintaining safety and security, as demonstrated during tenure at Bin Ali Hotel.
Overview
7
7
years of professional experience
Work History
Concierge
Sharja Mall
Nairobi, Kenya
03.2022 - 12.2023
- Assisted guests with inquiries, providing exceptional customer service and enhancing overall visitor experience.
- Managed reservations and appointments using reservation management systems, optimizing guest flow and service delivery.
- Collaborated with security and maintenance teams to ensure safety protocols were followed throughout the mall premises.
- Resolved guest complaints promptly, demonstrating strong problem-solving skills and commitment to customer satisfaction.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
Security Guard
Bin Ali Hotel
Nairobi, Kenya
01.2017 - 02.2021
- Monitored premises to ensure safety and security of guests and property.
- Conducted regular patrols, identifying and addressing potential security risks.
- Maintained accurate incident reports, documenting observations and actions taken.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Education
Procurement And Supply Chain Ma -
The East African University
Kenya 07.2020
Skills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
Languages
English
Full Professional
Timeline
Concierge
Sharja Mall
03.2022 - 12.2023
Security Guard
Bin Ali Hotel
01.2017 - 02.2021
Procurement And Supply Chain Ma -
The East African University