Abdikaliq Sheikh
Etobicoke,ON
Summary
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills.
Overview
3
3
years of professional experience
Work History
Costumer Service Supervisor
Naivas
Nairobi Kenya, Kenya
03.2023 - 06.2023
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Provided guidance and support to junior customer service representatives, including coaching and mentoring.
- Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
- Developed policies and procedures for handling incoming calls, emails, complaints, returns, refunds.
- Conducted regular team meetings with customer service staff to discuss issues or changes in policies and procedures.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Maintained accurate records of customer interactions for future reference.
- Performed quality assurance audits on completed transactions by reviewing recordings of phone conversations between customers and agents.
- Created reports on daily, weekly, monthly basis related to customer service activities.
- Organized special events such as webinars or live Q&A sessions to provide additional support for customers.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Interviewed, hired and trained staff to meet company objectives.
- Delegated work to staff, setting priorities and goals.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
Supervisor
Tasneem bakery
Nairobi Kenya, Kenya
08.2022 - 02.2023
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
Construction Worker
Mlolongo construction site
Nairobi Kenya , Kenya
12.2020 - 08.2022
- Mixed concrete, mortar and other materials to prepare building material.
- Inspected work areas for safety issues before beginning any task.
- Followed blueprints or engineering plans to determine the best methods of assembling structures.
- Operated a variety of tools to excavate, move and grade earth for foundations, trenches and roads.
- Measured distances accurately using tape measures or laser measuring devices.
- Monitored progress of construction activities making sure deadlines were met.
- Coordinated with other workers onsite to ensure efficient completion of tasks.
- Ensured compliance with local codes regarding building regulations.
- Maintained accurate records documenting project progress throughout duration of each job.
- Sustained safety protocols to maintain secure, proper handling of equipment and materials.
- Used laser measuring tools to calculate lengths, widths and heights.
- Used trowels and floats to smooth and finish freshly poured cement or concrete.
Worker
manufacturing
Nairobi Kenya , Kenya
02.2020 - 02.2021
- Developed and implemented safety protocols to ensure compliance with health and safety regulations.
- Provided customer service by responding to inquiries, resolving complaints, and addressing issues in a timely manner.
- Performed regular maintenance tasks such as cleaning equipment, checking supplies, and ensuring proper operation of machinery.
Security Guard
peace security tech
Nairobi Kenya , Nairobi
- Conducted daily security patrols of assigned areas.
- Observed surveillance cameras for any suspicious activity or intruders.
- Provided customer service assistance to staff and visitors in a professional manner.
- Issued visitor badges and access cards to authorized personnel.
- Patrolled parking lots and garages ensuring all vehicles were properly parked in designated areas.
- Reviewed security logs to ensure proper documentation was maintained.
- Investigated reported incidents to protect company assets.
- Responded to medical emergencies before paramedic and law enforcement arrival.
Education
Bachelor of Science - Computer Science
Nairobi University
Nairobi Kenya 09.2025
High School Diploma -
Amboseli International Schools
Kajiado Kenya11.2020
Skills
- Report Generation
- Delegating Work
- Records Management
- Handling Escalations
- Policy Enforcement
- Call Center Operations
- Decision-Making
- Time Management
- Performance Evaluations
- Workflow Management
- Problem-Solving
- Service Delivery Optimization
- Customer Relationship Management (CRM)
- Customer Service
- Research and Due Diligence
- Workflow Coordination
- Sales Proficiency
Timeline
Costumer Service Supervisor
Naivas
03.2023 - 06.2023
Supervisor
Tasneem bakery
08.2022 - 02.2023
Construction Worker
Mlolongo construction site
12.2020 - 08.2022
Worker
manufacturing
02.2020 - 02.2021
Security Guard
peace security tech
Bachelor of Science - Computer Science
Nairobi University
High School Diploma -
Amboseli International Schools
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