Summary
Overview
Work History
Education
Skills
Timeline
Generic

ABDIKAFAR ABDULLAHI FARAH

OTTAWA,Ontario

Summary

Proven leader in security management, adept at CCTV monitoring and staff management, with a track record of enhancing safety procedures at Paladin Security. Excelled in high-stress customer service roles at Cancom Security, improving client loyalty through effective conflict resolution. Skilled in team leadership and security personnel training, achieving significant improvements in operational efficiency. Watchful Security Supervisor committed to maximizing facility security and minimizing risks. Monitors facilities with safety of visitors and staff in mind. Leads team of security professionals to protect facilities and guests.

Overview

1
1
year of professional experience

Work History

Security Supervisor

Paladin Security
09.2020 - 06.2021
  • Conducted regular patrols of facility to detect and deter security threats.
  • Recorded incident reports with detailed accounts of occurrences.
  • Monitored alarm systems and CCTV footage to enable prompt attention and response.
  • Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.

Customer Service Representative

Cancom Security
01.2020 - 09.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

Associate of Arts - Information Technology - Cybersecurity

Herzing College
Ottawa, ON
10.2024

Skills

  • Team Leadership
  • CCTV Monitoring
  • Staff Management
  • Security personnel training
  • Safety and security procedures
  • Security management

Timeline

Security Supervisor

Paladin Security
09.2020 - 06.2021

Customer Service Representative

Cancom Security
01.2020 - 09.2020

Associate of Arts - Information Technology - Cybersecurity

Herzing College
ABDIKAFAR ABDULLAHI FARAH