ABDIHAMID MOHAMED
Toronto
Summary
Experienced in aircraft ground handling and support equipment operation. Excels in effective communication and coordination for timely and safe aircraft turnaround. Extensive knowledge of safety protocols and procedures essential for smooth ramp operations. Strong focus on efficiency and attention to detail. Dedicated to delivering exceptional service and maintaining high operational excellence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Delivery Driver
Amazon
11.2024 - Current
- Checked delivery addresses and verified correct package delivery
- Managed multiple tasks simultaneously while delivering goods within specified time frames
- Utilized GPS systems to accurately navigate routes while adhering to scheduled delivery times
- Loaded and unloaded delivery vehicles with accuracy, ensuring all items were accounted for
- Operated delivery vehicle in accordance with local traffic laws, regulations, and safety standards
- Confirmed all packages were properly labeled
- Drove company vehicle on assigned routes to make deliveries to customers
- Inspected vehicle before each trip to ensure safe operation, completing necessary repairs or maintenance as needed
Door-to-Door Sales Representative
Roggers
03.2024 - 05.2024
- Cultivated relationships with potential customers through door-to-door canvassing activities
- Processed payments from customers using point of sale systems accurately
- Maintained accurate records of customer interactions and sales performance
- Provided detailed product information to customers during presentations
- Developed and implemented a successful sales strategy to increase customer base
- Traveled by foot, truck or automobile to deliver or sell merchandise or services
Office Assistant
Andrew Enofe
05.2023 - 02.2024
- Answered incoming calls promptly and professionally; took messages or transferred calls to appropriate personnel
- Simplified office procedures to increase efficiency and productivity
- Managed calendar appointments for multiple staff members ensuring all deadlines were met
- Focused on learning new skills and staying updated with industry changes
- Scheduled appointments, maintaining calendars for personnel
- Provided administrative support to senior managers, including scheduling meetings, preparing documents and coordinating travel arrangements
- Provided customer service support via phone or email inquiries related to products or services offered by the organization
Customer Service Cashier
Hamdi Restuarant
08.2022 - 04.2023
- Processed returns, exchanges, and refunds in accordance with store policy
- Answered incoming calls promptly and professionally following established guidelines
- Built positive relationships with customers by providing friendly and helpful service
- Delivered customer service by greeting customers and answering any restaurant inquiries
- Maintained high standards of customer service during high-volume, fast-paced operations
- Performed store opening and closing duties as required
Ramp Agent
Muscat International Airport
01.2021 - 05.2022
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over hundred daily flights.
- Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
- Contributed to a safer work environment by strictly following safety protocols during ramp operations.
- Coordinated effectively with airline staff, maintaining timely communication on flight schedules and potential issues.
- Checked cargo and baggage for security to meet TSA regulations.
Customer Service Representative
Zahool Alhojari Import and Export Company
03.2020 - 01.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
DIPLOMA - ELECTRONIC ENGINEERING
University of Technology And Applied Science
Muscat,Oman02.2020
Skills
- Loading and unloading
- Heavy lifting
- Ramp service
- Customer service
- Baggage management
- Baggage tag checks
- Dependable and responsible
Certification
- Security Guard licence
- Forklift operating licence
- Delivery Execution from Amazon
- Full G driver Licence
- Clean criminal record check
Languages
Somali
English
Arabic
Interests
- Playing Sports
- Volunteering
Timeline
Delivery Driver
Amazon
11.2024 - Current
Door-to-Door Sales Representative
Roggers
03.2024 - 05.2024
Office Assistant
Andrew Enofe
05.2023 - 02.2024
Customer Service Cashier
Hamdi Restuarant
08.2022 - 04.2023
Ramp Agent
Muscat International Airport
01.2021 - 05.2022
Customer Service Representative
Zahool Alhojari Import and Export Company
03.2020 - 01.2021
DIPLOMA - ELECTRONIC ENGINEERING
University of Technology And Applied Science
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