Abdihafid Ali
Ottawa,ON
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities.
Overview
5
5
years of professional experience
Work History
Refugee and Asylum Seekers
European Union project
Ramallah And Bethlahme , Palastine
2022.11 - 2023.05
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
- Prioritized and organized tasks to efficiently accomplish service goals.
Social Administrator and Refugee
Falun Municipality
Falun , Dalarna
2022.03 - 2022.12
- Assisted in the development of new administrative systems, procedures and policies.
- Answered incoming calls and responded to customer inquiries.
- Managed office supplies inventory and placed orders when necessary.
Assistant Teacher
Borlange Municiplaity
Stockholm , Stockholm
2021.08 - 2022.06
- Assisted classroom teacher in developing and implementing lesson plans.
- Provided individualized instruction to students who needed additional assistance.
- Supervised small group activities.
Wheahouse Contributer
ICA
Borlänge , Dalarna
2018.01 - 2022.02
- Assisted in developing and maintaining a data-driven marketing strategy to increase brand awareness and customer engagement.
- Maintained a positive relationship with customers, providing timely responses to inquiries, feedback, and complaints.
- Developed content for blog posts, email campaigns, social media updates, press releases, and other promotional materials.
Education
Bachelor of Science - Social Worker
Gavle University
Gavle 2024-06
Skills
- Time Management
- Remote Office Availability
- Clerical Support
- Basic Math
- Self-Directed
- Friendly, Positive Attitude
- Analytical Thinking
- Organization
- Communication
- Google Drive
- Active Listening
Languages
English
Full Professional
Swedish
Full Professional
Somali
Native/ Bilingual
Swahili
Full Professional
Timeline
Refugee and Asylum Seekers
European Union project
2022.11 - 2023.05
Social Administrator and Refugee
Falun Municipality
2022.03 - 2022.12
Assistant Teacher
Borlange Municiplaity
2021.08 - 2022.06
Wheahouse Contributer
ICA
2018.01 - 2022.02
Bachelor of Science - Social Worker
Gavle University
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