Abdifatah Farah
Summary
Proven leader in high-stakes environments, adept at crisis management and interpersonal skills, with a track record of enhancing security and fostering community relations at Correctional Services of Canada. Excelled in program management and inmate supervision, achieving significant improvements in facility safety and operational efficiency.
Overview
3
3
years of professional experience
Work History
Federal Correctional Officer
Correctional Services of Canada
05.2024 - Current
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Booked new inmates into facility and processed inmates for release.
- Conducted routine and emergency head counts.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Interviewed inmates to obtain information and assess needs.
- Established positive working relationships and maintained boundaries with resident offenders.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Investigated and responded to incidents of inmate misconduct.
Citizen Services Officer
Employment And Social Development Canada
02.2022 - 05.2024
- A Citizen Services Officer is the first point of contact for Canadians requiring access to federal programs and services. You are the face of Service Canada, working hand in hand with clients to resolve their queries and support them
- Review and submit passport application to passport Canada for processing
- Support citizens entitled for employment insurance by assisting in submitting application in order to receive entitled claim
- Assist in following up on old age security and Canadian pension plan inquiries , and completing work items/call back to be processed by CPP/OAS officer.
- Referring and redirecting client to proper programs provincial or federal to better gauge their needs.
Program Supervisor
YMCA of Northern Alberta
06.2021 - 10.2022
- Supervision of staff to include hiring, onboarding, development, determining annual performance metrics, assuring training is available (internally or externally), coordinating Scheduling, time off/ vacation and caseloads
- Work with Vulnerable community members in providing housing and access to support through partnerships through sister organizations ( Bissle Centre, Homeward Bound/Trust)
- Good working relations with Social Workers, Government representatives ( trustee's), Nursing Practitioners who assist our tenants with essential services
- Responsible for Processing Checks, Creating Bank deposit, and reconciling amount within internal system
- Knowledgeable of program eligibility, able to answer difficult questions about income, criminal background checks, and verifying applicant employment
- Submit monthly reports which demonstrate that key performance indicators are being met.
- Audit files that are new to the program, or where the tenant is moving, to verify rent and utilities are calculated accurately. Verify files are accurate prior to activating contract
Education
No Degree - Correctional Training Program
Satellite Training Academy
Summerside, PE04.2024
BBA - Supply Chain Management
Grant MacEwan University
Edmonton, AB06.2020
Skills
- Crisis Management
- Security Procedures
- Inmate Supervision
- De-Escalation Techniques
- Cultural Sensitivity
- Records Management
- Relationship building and management
- Problem-solving aptitude
- Interpersonal Skills
- Team Oversight
- Program Management
- Data management familiarity
Languages
English
Native or Bilingual
Somali
Full Professional
Timeline
Federal Correctional Officer
Correctional Services of Canada
05.2024 - Current
Citizen Services Officer
Employment And Social Development Canada
02.2022 - 05.2024
Program Supervisor
YMCA of Northern Alberta
06.2021 - 10.2022
No Degree - Correctional Training Program
Satellite Training Academy
BBA - Supply Chain Management
Grant MacEwan University
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