Open To Work
ABDI AHMED SHIDOW
NIAGARAFALLS,ON
Summary
Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
5
5
years of professional experience
Work History
Director Of Operations
DELTA PAVING CO.LTD
Mombasa, Kenya
04.2022 - 01.2026
- Mentored and coached team members to foster productive and engaging work environment.
- Developed and maintained client relationships to grow business and improve account retention.
- Planned delivery routing, team workflows, and promotional initiatives.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
Youth Program Assistant
Kenya Red Cross Society
Mombasa, Kenya
05.2024 - 09.2024
- Collaborated with team members to develop educational materials and resources.
- Monitored participant feedback to improve program offerings and experiences.
- Created an atmosphere conducive towards team building exercises that foster collaboration among peers.
- Adhered to organizational policies and procedures while maintaining confidentiality standards at all times.
Head of the Department (Extracurricular)
Diplomat Club
Thika, Kenya
02.2021 - 05.2023
- Collaborated with team members to develop innovative strategies for member retention and increased participation in programs.
- Supported fellow team members by sharing best practices and collaborating on projects aimed at enhancing overall member experience.
- Facilitated meetings to align departmental goals with organizational objectives.
- Set performance expectations for all members of the department through effective communication.
Education
Master of Management - Emerging Technologies
University of Niagara Falls
Niagara FallsBachelor of Art - International Relations
Mount Kenya University
ThikaKenya Certificate Of Secondary Education -
Arabuko Forest High School
KilifiComputer Literacy -
Cruizer Blade
KilifiSkills
- Customer Service & Client Support
- Teamwork & Collaboration
- Effective Communication (Verbal & Written)
- Time Management & Reliability
- Problem Solving & Conflict Resolution
- Organization & Multitasking
- Basic Computer Literacy
- Attention to Detail
- Critical Thinking
- Leadership and Good public Relations
- Flexible and Easy to Adapt Fast-Paced Environments
Languages
- English, Fluent
- Swahili, Fluent
Work Preference
Job Search Status
Open to workWork Type
Part TimeGig WorkContract WorkLocation Preference
RemoteHybridOn-SiteSalary Range
$0/hr - $1000/hrTimeline
Youth Program Assistant
Kenya Red Cross Society
05.2024 - 09.2024
Director Of Operations
DELTA PAVING CO.LTD
04.2022 - 01.2026
Head of the Department (Extracurricular)
Diplomat Club
02.2021 - 05.2023
Master of Management - Emerging Technologies
University of Niagara Falls
Bachelor of Art - International Relations
Mount Kenya University
Kenya Certificate Of Secondary Education -
Arabuko Forest High School
Computer Literacy -
Cruizer Blade