Abdi Warsame
Edmonton,AB
Summary
A highly motivated accounting specialist with over three years of experience assisting advisers in the private practice industry. Advanced knowledge of building efficient financial reports, managing and forecasting upcoming budgetary needs. Processing accounting receivables and incoming payments in compliance with financial policies and procedures.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
H&r Block
01.2024 - Current
- Contributed to increased online reviews by consistently providing stellar customer service experiences at the front desk reception area.
- Collects all payments according to current company policy and procedures.
- Completes the required documentation for Efile and Cash Back service and delivers these services according to company procedures.
- Practices excellent client service techniques to maximize the number of new and returning clients, not limited to but including contacting prior clients through the company Prior Client Calling Program as directed.
Account Executive - Receivables
AHC Academy
01.2020 - 10.2023
- Processing accounting receivables and incoming payments in compliance with financial policies and procedures.
- Performing day to day financial transactions, including verifying, classifying, computing, posting and recording accounts receivables’ data.
- Preparing bills receivable, invoices and bank deposits.
- Reconcile the accounts receivable ledger to ensure that all payments are accounted for and properly posted.
- Developed detailed reports analyzing account performance data, providing valuable insights for future strategy adjustments or improvements.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
Junior Bookkeeper
Inam Tax And Bookkeeping Solutions
05.2019 - 08.2020
- Increased efficiency in financial record keeping by accurately entering and categorizing transactions.
- Assisted with year-end closing activities, including adjusting journal entries, preparing trial balances, and compiling financial statements for review by external auditors or tax preparers.
- Reconciled bank statements on a monthly basis to ensure accurate account balances were maintained.
- Ensured accuracy of financial data by performing regular internal audits and identifying discrepancies.
- Assisted with month-end closing procedures, resulting in timely and accurate financial reporting.
- Input data into accounting system and maintained integrity of system information to alleviate potential breaches.
- Researched financial information discrepancies and documentation to verify accuracy and adhere to established procedures prior to processing.
- · Worked with spreadsheets, cloud-based accounting software and bank account statements.
- Maintained organized filing system for important financial documents, ensuring easy access and retrieval when needed.
- Worked closely with the senior bookkeeper to ensure seamless handoff of tasks during periods of absence or transition.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
Conceierge Supervisor
Paragon Security
06.2014 - 08.2019
- Promoted positive work environment among employees by encouraging teamwork and open communication leading towards a more productive work atmosphere.
- Maintained accurate records of guest preferences, enabling tailored services and personalized recommendations.
- Leveraged knowledge of local attractions to create customized itineraries that catered to diverse interests of hotel guests.
- Conducted regular team meetings to discuss performance metrics, areas for improvement, and best practices in customer service.
- Handled escalated situations effectively by taking ownership of issues and providing solutions to ensure guest satisfaction.
- Implemented new procedures to optimize concierge team performance, resulting in higher guest satisfaction ratings.
- Mentored junior staff members to enhance their customer service skills and professional development.
- Responded to guest inquiries to maximize guest satisfaction.
- Maintained accurate and up-to-date records of guest information.
- · Handled cash and credit payments, adhering to the company cash handling policy.
Field Service Technician
Bell Technical Solutions
04.2012 - 10.2014
- Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
- Optimized equipment functionality by performing routine calibration and adjustments to meet manufacturer specifications.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
- Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Tested systems, noting issues and completing preventive maintenance.
Education
Associate of Arts - Accounting And Finance
Seneca College of Applied Arts And Technology
North York, ON12.2019
Skills
- Bank reconciliation
- Expense account and management
- AR collections
- invoice process
- Preparing T1
- Reporting and documentation
- Journal Entries
- Microsoft Excel/ word
- Sage software
- QuickBooks
- Correspondence drafting
- Inventory Control
- Office Administration
- File Management
- Data Entry
Certification
- Certified Taxation, H&R Block - January 2024
Affiliations
Tax Preparer
Action for Healthy Communities, Edmonton AB, 2024-Current
- Prepare and filed basic income tax returns for eligible tax payers in accordance with CRA guidelines.
- Contact taxpayer for clarification of information when necessary.
- Report any questions or concerns to the Program Coordinator.
- Ensure completed return and TIS60E form are secured in appropriate envelope for client pickup.
Timeline
Front Desk Receptionist
H&r Block
01.2024 - Current
Account Executive - Receivables
AHC Academy
01.2020 - 10.2023
Junior Bookkeeper
Inam Tax And Bookkeeping Solutions
05.2019 - 08.2020
Conceierge Supervisor
Paragon Security
06.2014 - 08.2019
Field Service Technician
Bell Technical Solutions
04.2012 - 10.2014
Associate of Arts - Accounting And Finance
Seneca College of Applied Arts And Technology
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