Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
CustomerServiceRepresentative

Abdi MUHUMED ABDI

Edmonton,AB

Overview

1
1
year of professional experience
1
1
Certification

Work History

Customer Service Representative

MACHUEL
01.2022 - 01.2023
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

High School Diploma -

Melkadida
Dollo
01.2022

Skills

  • Problem Resolution
  • Critical Thinking
  • Data Entry
  • Active Listening
  • Problem-solving abilities
  • Customer Service
  • Customer Relations

Accomplishments

  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.

Languages

English
Elementary

Certification

  • Sales Manager Certificate

Timeline

Customer Service Representative

MACHUEL
01.2022 - 01.2023

High School Diploma -

Melkadida

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Abdi MUHUMED ABDI