ABDESSAMED ISSAADI
Ottawa,Canada
Summary
Over 12 years working experience in hotels management with a multilingual in French, Arabic, English and Spanish.
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
10
10
years of professional experience
Work History
MANAGER
PASTRY & BAKERY l’ALGEROISE
09.2018 - 03.2021
- Cashier, seller & managing the bakery staff, appointment at work & monitor work schedules.
DUTY MANAGER
AVANI SEYCHELLES BARBARONS RESORT & SPA
07.2017 - 07.2018
- Responsible of the front office department’s activities, managing and updating roaster of staff
- Handling customer complaints and responding to emails; while prioritizing on customer satisfaction by engaging each guest as a unique individual and listen attentively to their requests
- Managing check in, check out, airport pick up and transfer and supervising preparation of room requests for upcoming arrivals – room controller as per specific occasion and booking
- Managing cash float and payment, while ensuring that all bookings are paid
- Maintaining constant smooth coordination with other department; housekeeping, sales, finance, human resources, security and reservation.
GUEST SERVICE MANAGER
THE WESTIN RESORT & SPA
Langkawi, Malaysia
01.2015 - 12.2016
- Responsible of the front office department’s activities, managing and updating roaster of staff
- Handling customer complaints and responding to emails; while prioritizing on customer satisfaction by engaging each guest as a unique individual and listen attentively to their requests
- Managing check in, check out, airport pick up and transfer and supervising preparation of room requests for upcoming arrivals – room controller as per specific occasion and booking
- Managing cash float and payment, while ensuring that all bookings are paid
- Maintaining constant smooth coordination with other department; housekeeping, sales, finance, human resources, security and reservation
- Handling translation between customer service and guest and comments in TripAdvisor.
MARKETING ASSISTANT
GOLDEN HOLIDAYS AGENCY
10.2013 - 05.2014
GUEST SERVICE OFFICER
GRAND MILLENNIUM HOTEL
06.2013 - 09.2013
- Assisting guests upon arrival and departure through all the check in-out procedures by performing accurate check-ins and check-outs of guests daily
- Handling customer complaints and responding to emails; while prioritizing on customer satisfaction
- Handling translation between customer service and guest and comments in TripAdvisor
- Comply with the hotel policies, procedures and code of ethics
- Run daily reports to check reservations for accuracy and identify any special requests.
FRONT OFFICE ASSISTANT
THE WESTIN RESORT & SPA
06.2012 - 12.2012
- Assisting guests upon arrival and departure through all the check in-out procedures by performing accurate check-ins and check-outs of guests daily
- Handling customer complaints and responding to emails; while prioritizing on customer satisfaction
- Handling translation between customer service and guest and comments in TripAdvisor
- Comply with the hotel policies, procedures and code of ethics
- Run daily reports to check reservations for accuracy and identify any special requests.
FRONT OFFICE ASSISTANT
PACIFIC REGENCY SUITES
11.2011 - 05.2012
- Assisting guests upon arrival and departure through all the check in-out procedures by performing accurate check-ins and check-outs of guests daily
- Handling customer complaints and responding to emails; while prioritizing on customer satisfaction
- Handling translation between customer service and guest and comments in TripAdvisor
- Comply with the hotel policies, procedures and code of ethics
- Run daily reports to check reservations for accuracy and identify any special requests.
TICKETING AGENT
AHLEN TRAVEL & TOURS AGENCY
06.2011 - 10.2011
- Preparation of customer invoices, and accept payment in relation to sales and issuing of airline tickets
- Handling queries regarding such information as schedules, accommodations, procedures, and policies
- Assisting clients concerning essential travel information such as travel times, transportation connections, and medical and visa requirements
- Upholding computerized inventories of available passenger space, and provide information on space reserved or available
- Planning routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.
Education
FLYFRA Aviation Academy
Algiers, Algeria01.2018
Crown Private Tourism School
Setif, Algeria01.2010
Setif
Setif, Algeria01.2006
Bejaia
Bejaia, Algeria01.1997
Skills
- A team player and a self-starter, yet able to work independently
- Exceptional interpersonal skills to enhance the service standards throughout the operation
- Excellent communication, guest service and time management skills
- Ability to work effectively in an innovative, fast-paced and multi-tasked environment
- Excellent computer skills, specifically Microsoft Office with high proficiency in MS office Word, Excel, PowerPoint, Internet, Opera System, HIS software, Light-speed system and galaxy support and use of the internet
Accomplishments
- Organizer Pre-opening of St Regis Resort and Spa, Langkawi, Malaysia
- Elected “Employee of the year” by the Westin Resort & Spa, Langkawi, Malaysia
- Welcome Experience Champion” by the Westin Resort & Spa, Langkawi, Malaysia
References
AVAILABLE UPON REQUEST
Languages
Arabic
Native or Bilingual
French
Full Professional
English
Professional Working
Spanish
Elementary
Driving Licence
Canadian driving license G1, February 2024.
Algerian driving license since December 2005.
Timeline
MANAGER
PASTRY & BAKERY l’ALGEROISE
09.2018 - 03.2021
DUTY MANAGER
AVANI SEYCHELLES BARBARONS RESORT & SPA
07.2017 - 07.2018
GUEST SERVICE MANAGER
THE WESTIN RESORT & SPA
01.2015 - 12.2016
MARKETING ASSISTANT
GOLDEN HOLIDAYS AGENCY
10.2013 - 05.2014
GUEST SERVICE OFFICER
GRAND MILLENNIUM HOTEL
06.2013 - 09.2013
FRONT OFFICE ASSISTANT
THE WESTIN RESORT & SPA
06.2012 - 12.2012
FRONT OFFICE ASSISTANT
PACIFIC REGENCY SUITES
11.2011 - 05.2012
TICKETING AGENT
AHLEN TRAVEL & TOURS AGENCY
06.2011 - 10.2011
FLYFRA Aviation Academy
Crown Private Tourism School
Setif
Bejaia