AbdeNacer Aznag
Edmonton
Summary
Dynamic supervisor with a proven track record at Wendy's, excelling in staff management and customer service. Enhanced team productivity through effective training and mentoring, while consistently resolving customer complaints. Demonstrated strong time management and communication skills, leading to improved operational efficiency and heightened customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Supervisor
Wendys Restaurant
06.2024 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Assistant Manager
McDonald's
06.2021 - 11.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
GED -
Ifaero Agadir Maritime And Aviation School
03-2020
High School Diploma -
Abadila Najah
02-2019
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Employee motivation
- Time management
- Excellent communication
- Active listening
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 30 staff members.
- Achieved 0 complain by completing service with accuracy and efficiency.
Languages
French
Professional Working
English
Professional Working
Arabic
Full Professional
Certification
- Certified assistant manager, mcdonald's - within 1 year.
Interests
- Enjoy participating in [activity] for overall physical and mental well-being
- Gym Workouts
- Participating in cooking contests and challenges to showcase culinary skills and creativity
- Documenting and sharing travel experiences
- Volunteer Work
- Homelessness Outreach
- Environmental Stewardship
- Animal Welfare Advocacy
Timeline
Supervisor
Wendys Restaurant
06.2024 - Current
Assistant Manager
McDonald's
06.2021 - 11.2023
GED -
Ifaero Agadir Maritime And Aviation School
High School Diploma -
Abadila Najah
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