Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Abdelrahman Ghazy

York,ON

Summary

Highly Motivated And Hard-Working Individual Looking For A Full/Part-Time Employment

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Go Sales Telus
09.2023 - 10.2024
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.


Supervisor

Staples
08.2022 - 09.2023
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Maximized sales and ensured complete customer satisfaction
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Completed store opening and closing procedures and balanced tills.
  • Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.

Education

BBA - Supply Chain

York University
Toronto, ON
04.2026

Skills

  • Customer Service
  • Problem-solving abilities
  • Computer Proficiency
  • Conflict Resolution
  • Microsoft Excel
  • Payment Processing

Languages

English
Arabic

Timeline

Customer Service Representative

Go Sales Telus
09.2023 - 10.2024

Supervisor

Staples
08.2022 - 09.2023

BBA - Supply Chain

York University

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Abdelrahman Ghazy