Abdelrahman Ghazy
York,ON
Summary
Highly Motivated And Hard-Working Individual Looking For A Full/Part-Time Employment
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Go Sales Telus
09.2023 - 10.2024
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Supervisor
Staples
08.2022 - 09.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maximized sales and ensured complete customer satisfaction
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Trained new employees and delegated daily tasks and responsibilities.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Completed store opening and closing procedures and balanced tills.
- Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
Education
BBA - Supply Chain
York University
Toronto, ON04.2026
Skills
- Customer Service
- Problem-solving abilities
- Computer Proficiency
- Conflict Resolution
- Microsoft Excel
- Payment Processing
Languages
English
Arabic
Timeline
Customer Service Representative
Go Sales Telus
09.2023 - 10.2024
Supervisor
Staples
08.2022 - 09.2023
BBA - Supply Chain
York University