Customer Service Agent
QATAR AIRWAYS
Doha
2021 - 2025
- Assisted passengers during check-in and provided information on flights.
- Resolved customer complaints quickly and efficiently.
- Identified opportunities to improve customer service processes and procedures.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Managed baggage check and ensured proper handling.
- Directed passengers through security checks and boarding processes.
- Assisted with boarding procedures and addressed passenger queries.
- Coordinated with ground crew for timely aircraft turnaround.