Amine Abdelkrim
Shift coordinator
Québec city,Québec
Summary
With a solid dual technical and commercial background, I have developed a practical and versatile approach to hospitality and restaurant management. My training strengthened my financial management and marketing skills while sharpening my analytical mindset and enhancing my sense of organization and operational efficiency
Overview
20
20
years of professional experience
Work History
shift supervisor
Burger King
06.2023 - Current
- Supervised daily operations to ensure compliance with food safety standards and company policies.
- Trained and mentored team members on best practices for customer service and food preparation.
- Managed inventory levels, ensuring availability of supplies while minimizing waste.
- Implemented process improvements that enhanced efficiency and reduced order turnaround time.
- Conducted performance evaluations, providing constructive feedback to support employee development.
- Coordinated staff schedules to optimize labor costs while maintaining service quality during peak hours.
- Monitored financial transactions, ensuring accurate cash handling and adherence to budgetary guidelines.
Restaurant General Manager
KFC
11.2022 - 08.2023
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Developed and implemented training programs, enhancing staff performance and customer service skills.
- Managed inventory control systems to optimize stock levels and reduce waste.
- Analyzed financial reports to identify trends and drive profitability initiatives.
- Led team meetings to align goals and improve communication across departments.
- Implemented marketing strategies that boosted customer engagement and increased foot traffic.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Correctly calculated inventory and ordered appropriate supplies.
- Set clear expectations and created positive working environment for employees.
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
Senior Restaurant Manager
Pomme De Pain
07.2021 - 05.2022
- Led operational strategies to enhance customer experience and streamline service processes.
- Developed and implemented training programs, improving staff performance and retention rates.
- Analyzed sales data to optimize product offerings and drive revenue growth across locations.
- Collaborated with marketing teams to design promotional campaigns that increased brand awareness.
- Oversaw inventory management systems, reducing waste and enhancing supply chain effectiveness.
- Established performance metrics to monitor operational efficiency and ensure compliance with standards.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
Restauration and HACCP Manager
Clinique El Manar
02.2021 - 05.2021
- Led team to enhance patient care protocols and improve service delivery.
- Streamlined operational processes, resulting in increased efficiency and reduced wait times.
- Managed inventory control systems to ensure optimal stock levels and minimize waste.
- Developed training programs for staff, fostering professional growth and improving service quality.
- Implemented strategic initiatives that aligned with organizational goals, driving overall performance improvements.
- Oversaw budgeting processes, ensuring financial compliance and resource allocation efficiency.
- Fostered a collaborative team environment, enhancing communication and productivity among staff members.
- Analyzed market trends to inform strategic decisions and enhance competitive positioning.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
Operations Manager
U-TOO
01.2019 - 12.2020
- Streamlined operational processes to enhance efficiency and reduce costs.
- Led cross-functional teams to implement process improvements and optimize workflows.
- Developed and enforced standard operating procedures to ensure compliance and quality control.
- Analyzed performance metrics to identify areas for improvement and drive strategic initiatives.
- Mentored junior staff, fostering a culture of continuous improvement and professional growth.
- Coordinated resource allocation to maximize productivity across multiple projects.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Oversaw project timelines and deliverables, ensuring alignment with organizational goals.
Technical Support Engineer Appel
Teleperformance
09.2018 - 12.2018
- Resolved technical issues for clients utilizing troubleshooting tools and remote support software.
- Provided expert guidance on product features and functionalities to enhance customer experience.
- Collaborated with cross-functional teams to implement process improvements in customer support workflows.
- Developed training materials and conducted workshops for new team members, enhancing onboarding efficiency.
Food and Beverage Manager
716
02.2017 - 05.2018
- Directed daily operations of food and beverage service to enhance guest experiences.
- Developed and implemented training programs for staff to improve service quality and operational efficiency.
- Managed inventory control processes, reducing waste and optimizing stock levels for profitability.
- Collaborated with culinary team to design seasonal menus aligned with customer preferences and trends.
- Analyzed customer feedback to drive continuous improvement in service delivery and product offerings.
- Oversaw compliance with health and safety regulations, ensuring a safe dining environment for guests and staff.
- Coordinated marketing initiatives to promote special events, leading to increased customer engagement and sales growth.
- Fostered a positive team culture through effective leadership, mentoring staff, and resolving conflicts promptly.
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Developed staff training programs to enhance service skills and increase overall efficiency.
Restaurant Manager
LE VOILIER
01.2009 - 12.2016
- Oversaw daily restaurant operations, ensuring high standards of service and guest satisfaction.
- Trained and mentored staff on best practices for food safety and customer service excellence.
- Managed inventory levels, reducing waste through efficient ordering and storage processes.
- Developed and implemented employee schedules to optimize labor costs while maintaining service quality.
- Collaborated with kitchen staff to enhance menu offerings based on customer feedback and seasonal ingredients.
- Analyzed operational efficiencies, identifying areas for process improvement to increase profitability.
- Led team meetings to communicate goals, address challenges, and foster a positive work environment.
- Established relationships with vendors to negotiate favorable terms and ensure quality supplies at competitive prices.
Intern, Financial Department
Nouvel Air
06.2008 - 10.2009
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Intern – Accounting Department
ONTT, National Office of Tourism in Tunisia
08.2007 - 11.2007
- Managed accounts payable and receivable processes to ensure timely financial transactions.
- Reconciled bank statements and general ledger accounts for accuracy and compliance.
- Prepared monthly financial reports, enhancing visibility into organizational performance.
- Assisted in budget preparation and forecasting, supporting financial planning initiatives.
Communications Manager
UNICOM
01.2006 - 04.2007
- Developed and executed strategic communication plans to enhance organizational visibility and stakeholder engagement.
- Coordinated cross-departmental initiatives to ensure consistent messaging across all platforms.
- Managed digital marketing campaigns, utilizing analytics tools to optimize outreach efforts and improve engagement rates.
- Led crisis communication strategies, effectively addressing public concerns and maintaining organizational reputation.
- Mentored junior team members, fostering professional development and enhancing team performance.
- Conducted market research to inform communication strategies and align with audience needs.
- Collaborated with senior leadership to align communication objectives with overall business goals and initiatives.
- Oversaw content creation for various channels, ensuring brand consistency and adherence to messaging guidelines.
- Developed compelling content for company website and social media channels, driving user engagement and conversions.
- Developed key message frameworks to ensure consistent messaging across all channels and touchpoints within the organization.
- Created compelling visual assets for use across multiple platforms, enhancing brand consistency and recognition.
- Trained junior team members in best practices for public relations and corporate communications, increasing overall department effectiveness.
- Negotiated favorable contracts with external vendors for services such as event planning or graphic design, reducing overall project costs while maintaining high-quality results.
- Evaluated existing communication strategies and made data-driven recommendations for improvement, resulting in increased overall effectiveness.
- Coordinated advocacy relations meetings and prepared necessary materials in advance.
- Developed communications strategies to drive forward progress in public relations.
- Innovated new approaches to storytelling by utilizing multimedia platforms such as video or podcasts.
- Enhanced brand visibility by developing and implementing strategic communication plans.
- Built and maintained relationships with key clinicians, spokespeople, advocates and opinion leaders.
Education
Master - technique de l'information et la communication
Université Centrale de Tunis
09.2007
Maîtrise - gestion hôtelière et touristique
Ecole Supérieure de Commerce de Tunis
06.2006
Skills
- Staff management
- Workplace safety
- Employee training
- Cash handling
- Cash handling expertise
- Staff motivation
- Staff development
- Inventory control and record keeping
- Operations management
- Safety awareness
- Conflict resolution techniques
- Schedule management
Hobbies and Interests
- Musculation
- Pêche
- Jeux vidéo
- Lecture
Languages
French
Full Professional
English
Professional Working
Arabic
Professional Working
Timeline
shift supervisor
Burger King
06.2023 - Current
Restaurant General Manager
KFC
11.2022 - 08.2023
Senior Restaurant Manager
Pomme De Pain
07.2021 - 05.2022
Restauration and HACCP Manager
Clinique El Manar
02.2021 - 05.2021
Operations Manager
U-TOO
01.2019 - 12.2020
Technical Support Engineer Appel
Teleperformance
09.2018 - 12.2018
Food and Beverage Manager
716
02.2017 - 05.2018
Restaurant Manager
LE VOILIER
01.2009 - 12.2016
Intern, Financial Department
Nouvel Air
06.2008 - 10.2009
Intern – Accounting Department
ONTT, National Office of Tourism in Tunisia
08.2007 - 11.2007
Communications Manager
UNICOM
01.2006 - 04.2007
Master - technique de l'information et la communication
Université Centrale de Tunis
Maîtrise - gestion hôtelière et touristique
Ecole Supérieure de Commerce de Tunis