With a robust background in aviation operations and a proven track record at Lufthansa German Airlines, I excel in enhancing team performance and safety compliance. Fluent in multiple languages and proficient in aviation systems, my leadership and technical skills drive operational excellence and superior customer service.
Helping the team understand performance targets and goals.
Perform training, or ensure that workers are properly trained for their specific roles.
Scheduling work hours and shifts.
Coordinating job rotation and cross-training.
Sharing company updates, financial results, and new objectives with team members.
Assisting in resolving emergencies, such as a quality or customer problem that might be escalated to the team supervisor for handling.
Identifying and resolving workplace problems, including tardiness, or absenteeism.
Providing reports and activity updates to management.
Assisting in hiring and firing activities, a supervisor often requires the managerial approval of all new hires or terminations.
Perform security and quality control checks.
Ensure the safe and efficient operation of the station.
Handle customer complaints and inquiries in a professional and timely manner.
Collaborate with other departments to improve station operations and customer service.
Aviation Operations: Extensive knowledge of flight handling, security, and regulatory protocols
Leadership and Training: Experienced in team management, performance tracking, and cross-training
Safety and Compliance: Skilled in implementing safety protocols and conducting quality checks
Communication: Strong oral and written communication skills
Technical Proficiency: Advanced knowledge of aviation systems (Amadeus, Altea DCS), Microsoft Office Suite, and analytical tools (MATLAB, Linux)
MAR2014: Basic Aircraft Handling Ramp course for Narrow Body and LH Regional aircraft
NOV2014: Visa and Documents Training
MAY 2014: Certificate of Aviation Security training
JAN2015: IATA Dangerous Goods Regulations /Refresher Training for Personnel Category 9
NOV2015: Data protection training
FEB2016: OPS/FM Mobile Online Training
MAR2016: Seminar on station Emergency Response Planning and organization
MAY2016: Altea DCS Training /Compensation in Altea DSC
JUN2016: Lufthansa Supervisor Security Training Program
AUG2016: Confidential Reporting System as an element of the Safety Management System 2016
NOV2016: Lufthansa Basic Dangerous Goods Regulations for Personnel Category 10
DEC 2016: Integrity Compliance/Preventing Corruption
MAR2017: Refresher Ramp Handling –Narrow Body
OCT2017: Certificate Data Protection Basics according EU GDPR
NOV2017: Compliance training
OCT2018: Serp Refresher
NOV2018: DGR Recurrent training for personnel category 10
JUN2019: Start-up and walk-out assistance Training
· Canadian Permanent Resident, legally eligible to work in Canada.
· Willing to relocate and meet NAV CANADA’s medical and security requirements.