ABDELAALI BOUCHMEKH

• Assisting prospects through the process of issuing visa for their maids or nannies.
• Assisting prospects finding maids/nannies based on their preferences by understanding their needs and requirements.
• Providing 24/7 customer service and follow up regarding their questions and request.
• Responded to customer needs by answering questions and providing detailed information about the service.

• Company Overview: Dubai Mall
• Greet customers, offer assistance and serve them in order to ensure their needs are answered in a timely manner and in compliance with quality and customer service standards.
• Arrange and replenish on a continuous basis the shop shelves and ensure that the shop floor and shelves are kept clean and tidy at all times in alignment with the brand's image and coordination standards.
• Provide exceptional customer service by performing up-selling, cross-selling, suggesting alternatives and following up on customers' requests.
• Specific for Multimedia: Inform Department Manager of unavailable and nonperforming products.
• Lead to consistently achieve and exceed the personal and team sales targets through exemplary (KPI's) ATV, UPT, CONVERSION.
• Be accountable in tracking personal performance on a daily, weekly and monthly basis and monitor store performance.
• Dubai Mall
• Star of the mall winner 2022

• Company Overview: Fashion retail - Morocco
• Assist an average of 40 customers per day by responding to inquiries and locating products.
• Assisting team members when necessary in handling cash registers, organizing inventory room, unloading merchandise and cleaning.
• Providing outstanding customer service and receiving 96% in customer service feedback surveys.
• Aided French and English speaking customer increasing repeat and loyal customers.
• Work collaboratively with a team of 12 others sales associates to devise strategic sales solutions to achieve and exceed the store monthly, quarterly, and yearly sales goals.
• Assisting prospects through the process of issuing visa for their maids or nannies.
• Assisting prospects finding maids/nannies based on their preferences by understanding their needs and requirements.
• Providing 24/7 customer service and follow up regarding their questions and request.
• Fashion retail - Morocco
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Company Overview: FRANCE (WEBHELP CALL CENTER)

• Ensuring the branches exceeds company expectations in retention, customer service, growth and profit.
• Demonstrated strong time management skills by effectively handling multiple customer interactions simultaneously while maintaining a high level of service quality.
• Managed customer complaints with empathy and professionalism, resulting in resolved issues and improved relationships.
• Increased customer loyalty by consistently delivering a high level of service that exceeded expectations.