Abdallah Hanaffi
Ottawa
Summary
Aspiring IT professional seeking to join a Help Desk Systems team, committed to utilizing strong analytical skills and a customer-first approach to address technical challenges efficiently.
Strong expertise in configuring and managing Cisco network devices.
Solid understanding of network protocols (TCP/IP, , VRRP, STP, SNMP, MPLS, OSPF, , IPsec, SSL) and experience in secure network infrastructure. Proven ability to work with vendors, troubleshoot networking issues, and optimize network performance in Government of Canada environments.
Reliable Clearance, valid until May 2032.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Network Administrator – ICM
Shared Services Canada
04.2023 - Current
- Testing software and reviewing application logs
- Adding, removing, or updating user information like passwords or internal email addresses
- Implemented and maintain network configuration management processes to ensure accuracy, compliance, and security of network devices
- Monitored network performance metrics, analyze trends, and proactively identify opportunities for optimization and improvement
- Investigated and troubleshoot network-related issues, collaborating with relevant teams to implement timely and effective solutions
- Setting up and maintaining virtual private networks (VPN)
- Resolving network connectivity issues for other employees
- Maintaining and troubleshooting storage networks
- Communicating effectively with users and other IT staff to resolve network issues
Help Desk Support Specialist
Consensus Cloud Solution
03.2018 - 03.2023
- Responding to client support queries.
- Providing support in person, over the phone, or via remote access.
- Diagnosing issues with computer software, peripherals, and hardware.
- Running software diagnostic tools and physically inspecting hardware systems.
- Talking to clients through basic problem-solving processes.
- Utilized network monitoring tools such as Wireshark, Solarwinds
- Addressed uncommon networking issues identified by Service Desk Agents, utilizing advanced troubleshooting techniques and expertise in networking technologies
- Hands on experience with using Microsoft Azure platform
- Created incident tickets to different service lines utilizing SM9 And Salesforce
Education
Certificate - Information Technology Support
Algonquin College
12-2019
Skills
- Network troubleshooting
- System administration
- Technical support
- Network systems installation
- Router configuration
- Wireless networking
- Network security
- Customer support
- Hardware and software monitoring
- TCP/IP Protocol Suite
- LAN/WAN Design
- IPv4 and IPv6 Addressing
- Routing and Switching
Certification
- Microsoft Azure 900
- information technology support
Timeline
Network Administrator – ICM
Shared Services Canada
04.2023 - Current
Help Desk Support Specialist
Consensus Cloud Solution
03.2018 - 03.2023
- Microsoft Azure 900
- information technology support
Certificate - Information Technology Support
Algonquin College
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