Abdalla Abdelaal
Brampton
Summary
Results-driven and highly organized professional with strong aptitude for leadership and team collaboration. Possesses in-depth understanding of pharmaceutical practices and regulatory compliance, coupled with proficient skills in inventory management and patient care. Dedicated to optimizing pharmacy operations and enhancing patient outcomes through effective management and innovative solutions.
Overview
7
7
years of professional experience
Work History
Pharmacy Manager
Shoppers Drug Mart 1206
10.2024 - Current
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Led a high-performing team of pharmacists and technicians to deliver exceptional patient care and service.
- Played an active role in the hiring process, identifying top talent that contributed to the team''s success in providing outstanding pharmaceutical care services.
- Collaborated with store manager to maintain daily operations.
- Enhanced team communication by establishing regular meetings focusing on performance metrics, best practices, and continuous improvement strategies.
Pharmacy Manager
Shoppers Drug Mart 1555
04.2022 - 02.2023
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Played an active role in the hiring process, identifying top talent that contributed to the team''s success in providing outstanding pharmaceutical care services.
Pharmacy Intern
Shoppers Drug Mart 136
02.2021 - 08.2021
- Expanded knowledge of various medication classes through continuous learning from experienced pharmacists and attending relevant training sessions.
- Provided friendly customer service at drop-off and pick-up counters.
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Developed strong relationships with healthcare providers by effectively communicating about prescription-related matters and collaborating on patient care plans when necessary.
Pharmacy Assistant
Shoppers Drug Mart 735
10.2017 - 02.2021
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Received incoming supplies and stocked in correct locations.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
Pharmacy Assistant Volunteer
Shoppers Drug Mart 776
07.2017 - 09.2017
- Helped reduce wait times for patients by consistently prioritizing tasks based on urgency and pharmacist directives.
- Enhanced patient satisfaction by efficiently processing prescriptions and maintaining accurate records.
- Fostered a culture of continuous improvement within the volunteer team by regularly sharing feedback and suggestions for enhancing efficiency and patient satisfaction.
- Maintained open lines of communication with pharmacists to promptly address any discrepancies or concerns related to medication orders.
Education
Bachelor of Science - Pharmacy
Misr International University
Cairo, Egypt06.2016
Skills
- Patient education and counseling
- Prescription verification
- Workflow optimization
- Pharmacy operations management
- Inventory control
- Employee management
- Performance metrics
- Professional ethics
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Pharmacy Manager
Shoppers Drug Mart 1206
10.2024 - Current
Pharmacy Manager
Shoppers Drug Mart 1555
04.2022 - 02.2023
Pharmacy Intern
Shoppers Drug Mart 136
02.2021 - 08.2021
Pharmacy Assistant
Shoppers Drug Mart 735
10.2017 - 02.2021
Pharmacy Assistant Volunteer
Shoppers Drug Mart 776
07.2017 - 09.2017
Bachelor of Science - Pharmacy
Misr International University
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