Shweta Garg
DELTA,B.C.
Summary
Detail-oriented and dedicated professional seeking the Administrative Bookkeeper at your organization. Possessing adeptness in managing fast-paced environments, I bring excellent communication skills, a positive demeanor, and a keen focus on accuracy. I am eager to apply my accounting expertise and administrative proficiency to enhance and streamline billing processes at your prestigious company.
Overview
7
7
years of professional experience
Work History
Administrative Bookkeeper
BDS Job Agency
05.2022 - Current
- Managed incoming phone inquiries, helping customers and vendors promptly.
- Entered and validated information in QuickBooks, ensuring data accuracy.
- Prepared consolidated invoices for billing and claim submissions.
- Produced various reports, letters, and backups for timely submissions.
- Controlled documentation distribution, mailing, and filing processes.
- Investigated and resolved billing discrepancies, providing follow-up as required.
- Assisted in client and agency audits, ensuring compliance with established procedures.
- Updated and maintained customer and vendor information.
- Created and logged purchase orders, checking and distributing invoices for approval.
- Engaged in additional administrative duties as assigned.
Customer Service Representative
ICICI Bank
08.2019 - 09.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Office Administrative Assistant
CA N.K. Garg
09.2017 - 07.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed accounts payable and receivable to gain better sense of overall financial stability and liquidity.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Teacher
YS PUBLIC SCHOOL
01.2017 - 08.2017
- Graded and evaluated student assignments, papers, and course work.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Incorporated multiple types of teaching strategies into classroom.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Planned and implemented integrated lessons to meet national standards.
- Created lessons and online testing materials to facilitate remote learning.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
Education
Accounting And Finance
INSTITUTE OF CHARTERED ACCOUNTANTS OF INDIA
Delhi, IndiaPost Baccalaureate Diploma - Accounting
Kwantlen Polytechnic University
Surrey, BC08.2023
Maters of Commerce - Accounting And Finance
Punjabi University
Patiala, Punjab05.2021
Bachelor of Commerce -
Punjabi University
Patiala, Punjab05.2019
Skills
- Proficient in Microsoft Office applications and comfortable working with multiple systems
- Experienced in high-volume invoicing and consolidated billings
- Strong phone and verbal communication skills, coupled with active listening abilities
- Capable of working in call center-style setting and actively participating in client interactions via telephone
- Proficient in working with numbers, maintaining accuracy, and efficiency
- Knowledgeable about warehouse or industrial operations
- Self-starter with excellent multitasking abilities, able to manage multiple tasks and meet deadlines
- Proven interpersonal, organizational, analytical, and problem-solving skills
- Confident in working in constantly changing work environment
- Ability to work well under pressure
- Excellent written and verbal communication skills
- Strong logic and the ability to take initiative
References
Available on request.
Timeline
Administrative Bookkeeper
BDS Job Agency
05.2022 - Current
Customer Service Representative
ICICI Bank
08.2019 - 09.2021
Office Administrative Assistant
CA N.K. Garg
09.2017 - 07.2019
Teacher
YS PUBLIC SCHOOL
01.2017 - 08.2017
Accounting And Finance
INSTITUTE OF CHARTERED ACCOUNTANTS OF INDIA
Post Baccalaureate Diploma - Accounting
Kwantlen Polytechnic University
Maters of Commerce - Accounting And Finance
Punjabi University
Bachelor of Commerce -
Punjabi University
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