VANESSA RIVERA

-Handling phone calls, taking messages, transferring calls, and responding to customer inquiries.
-Welcoming and directing customers upon their arrival at the establishment.
-Processing emails, drafting and sending responses promptly.
-Managing conflict situations with composure and diplomacy, resolving issues with quick and effective solutions.
-Coordinating maintenance and facility services to ensure a functional environment.
-Monitoring office supplies and placing orders with suppliers.
-Coordinating courier and delivery services for important shipments.
-Supervising the reception and distribution of deliveries and packages.
-Managing the inventory of snacks and office supplies.
-Collaborating with various departments to ensure optimal customer service.

-Reception and management of customer calls.
-Preparation of HR documents such as employment confirmation letters.
-Preparation of requisitions for various departments.
-Coordination of business meetings, administration of conference rooms.
-Management of a special project with payroll from March 2024 to July 2024.
-Collaboration with various departments to ensure optimal customer service.
-Coordination of maintenance and facility services to ensure a functional environment.
-Performing various administrative tasks, such as managing mail and emails.

-Produce payroll for several small companies in accordance with current legislation, by communicating with them.
-Preparation of employment records for employees, special payroll when needed, and bonus payments.

-Manage incoming calls and schedule appointments for the services offered.
-Confirm appointments with clients.
-Assist with payments, create gift cards, and process refunds when needed.
-Plan the schedule for assistant stylists.
-Organize products for sale and conduct inventory at least once a month.
-Purchase necessary products for the salon and spa.

-Preparation of smoothies/protein drinks for customers.
-Sales of protein, pre-workouts, and other training-related equipment.
-Managing the cash register (opening and closing) and processing product payments.
-Creation of promotions for the Juice Bar, such as "Smoothie of the Month."
-Inventory management and procurement of products from suppliers.
-Maintaining cleanliness of the Juice Bar throughout the shift.

-Shampooing clients
-Applying hair dye and other coloring procedures.
-Maintaining the cleanliness of the salon, ensuring towels are folded in designated areas.
-Offering coffee and other drinks to clients and preparing them.