AFRIN SHAHUL HAMEED
Toronto,ON
Summary
8+ years of experience in automotive and media industry with an in depth knowledge and experience in process consulting, operational excellence, project management, business operations, shared services and organizational transformation
Overview
7
7
years of professional experience
1
1
Certification
Work History
Operational Excellence Manager Americas
Dentsu International
05.2022 - Current
- Responsible for leading and supporting enhancement of Operational Excellence for global clients by identifying and improving end to end processes
- Responsible for developing , coaching and scaling Operational Excellence foundational trainings across various regions within dentsu Media Service Line
- Responsible for creating, socializing and implementing an holistic Operational Excellence strategy to drive client retention and organic growth
Operations Lead - Global Capability Centre
Daimler India Commercial Vehicles
01.2020 - 03.2022
- Responsible for establishing framework and streamlining Operations, Performance management and Governance of DICV Global Capability
- Centre
- Executing Business Excellence, Operational Excellence and People Development initiatives for the growth of DICV GCC
- Leading Cross Functional Teams in end-to-end setting up of Captive Shared services business from business case preparation to customer delivery
Senior Consultant - Daimler Trucks Consulting Hub
Daimler India Commercial Vehicles
08.2018 - 12.2019
- Responsible for executing lean and strategic projects across Daimler Trucks globally
- Executed 10+ projects and workshops across entire value chain functions such R&D, M&S, HR etc contributing to potential savings and strategic growth
- Delivered process excellence through process mapping, benchmarking, visualization, documentation, pain point analysis and SMART KPIs
- Program manager for executing Robotic Process Automation projects across organization
Wiring Systems Engineer
Fiat Chrysler Automotive India
07.2016 - 08.2018
- Responsible for design, development and release of wiring harness for the 2017 Jeep compass launch in India
- Optimized harness complexities and give away circuit management
- Coordinated with product planners & suppliers facilitating change management in wiring harness development
Education
B.E. Electrical Engineering -
College of Engineering, Guindy
Chennai, India03.2015
Skills
- Process Consulting
- Strategic Consulting
- Project Management
- Training/Coaching
- Presentation
- Communication
- Basic programming
Accomplishments
- Successfully led and implemented invoicing related process improvements for a key global client facilitating across cross functional teams and trained ~105 members on enhanced process and roles & responsibilities
- Extensively contributed to improve budget management and invoicing process for a key global client, resulting in 90% reduction in accounts receivables overdue ($7M), 88% improvement in client query turnaround time and 50% increase in performance based client fee
- Trained ~100+ dentsu employees on Operational Excellence foundations to improve service delivery for clients, impacting over $100M in client revenue and reducing 8K hours of non-value added activity
- Developed and led train the trainer sessions to scale Operational Excellence training
- Contributed to 53% increase in GCC’s revenue upon successful implementation of 4 major new business operations (CoEs)
- Awarded Outstanding Performer for leading GCC Operations 2021
- Global networking and received positive stakeholder feedback from Daimler Trucks globally
- Provided strategic consulting for the setup and launch of DICV Transformation Office and Business Process Reengineering team
- Successfully developed EE design tool to automate wiring system activities in collaboration with DOT-NET expert, thereby enhancing
Certification
- PROJECT MANAGEMENT PROFESSIONAL (PMP)
- LEAN CERTIFICATION - DAIMLER
- OPERATIONAL EXCELLENCE FOUNDATIONS - DENTSU
- PROFESSIONAL SCRUM MASTER I
- GENERATIVE AI FOR BUSINESS LEADERS
Software Expertise
- MS Office management - Word, Excel, Power point, Visio
- Programming- Excel VBA, C++, C
- Visualization - Power BI & MIRO Board
- Project management - JIRA & Confluence
Timeline
Operational Excellence Manager Americas
Dentsu International
05.2022 - Current
Operations Lead - Global Capability Centre
Daimler India Commercial Vehicles
01.2020 - 03.2022
Senior Consultant - Daimler Trucks Consulting Hub
Daimler India Commercial Vehicles
08.2018 - 12.2019
Wiring Systems Engineer
Fiat Chrysler Automotive India
07.2016 - 08.2018
B.E. Electrical Engineering -
College of Engineering, Guindy
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