ABBYGAIL MACDONALD
Halifax,NS
Overview
7
7
years of professional experience
Work History
Medical Office Receptionist
Foundations Chiropractic & Integrated Health
Ottawa, Ontario
05.2025 - 07.2025
- Greeted patients and visitors warmly to create a welcoming environment.
- Answered phone calls and addressed inquiries regarding services and procedures.
- Coordinated patient check-in and check-out processes for smooth operations.
- Maintained organized patient records and ensured confidentiality at all times.
Receptionist
Andaz Ottawa
Ottawa, Canada
03.2022 - 05.2024
- Addressed and resolved guest concerns swiftly, ensuring customer satisfaction.
- Kept the reception area immaculate and organized, enhancing the company image.
- Trained new staff to uphold service standards and efficiency.
- Top performer for the guest loyalty program, as well as in commissionable sales.
Receptionist
Lord Elgin Hotel
Ottawa, Canada
06.2022 - 03.2023
- Utilized interpersonal skills to improve the guest experience.
- Contributed to hotel profitability through strategic upselling.
- Promptly and effectively resolved guest issues, demonstrating problem-solving skills.
- Enriched guest stays, with custom local area insights.
Barista
Starbucks
Ottawa, Canada
02.2022 - 06.2022
- Mastered precision in beverage crafting in a timely order.
- Established a welcoming atmosphere for enhanced customer satisfaction.
- Efficiently collaborated in a fast-paced environment.
- Provided exceptional customer service by engaging with customers and addressing inquiries.
Sales Associate
HomeSense
Halifax, Canada
07.2021 - 01.2022
- Boosted client satisfaction with exceptional customer service.
- Strategically staged store to enhance customer appeal.
- Implemented innovative sales strategies to drive revenue growth.
- Promptly addressed customer concerns, securing repeat business.
Barista
Starbucks
Halifax, Canada
01.2019 - 01.2022
- Mastered advanced brewing techniques at Starbucks.
- Maintained a pristine and efficient workspace.
- Delivered top-tier customer service.
- Quickly resolved customer complaints, ensuring their satisfaction.
Education
High School Graduate -
Halifax, NS01.2019
Skills
- Upselling techniques
- Effective communication
- Customer service excellence
- Time management
- Training and development
- Multitasking and prioritization
Founder & Social Media Strategist - Honey Current Media
- Launched and operated a boutique digital media agency, enhancing local business visibility through strategic social media solutions.
- Created engaging content, crafted compelling captions, and managed social media calendars.
Timeline
Medical Office Receptionist
Foundations Chiropractic & Integrated Health
05.2025 - 07.2025
Receptionist
Lord Elgin Hotel
06.2022 - 03.2023
Receptionist
Andaz Ottawa
03.2022 - 05.2024
Barista
Starbucks
02.2022 - 06.2022
Sales Associate
HomeSense
07.2021 - 01.2022
Barista
Starbucks
01.2019 - 01.2022