Abbygail Andersen
Mount Brydges,ON
Summary
Young professional in youth development, bringing valuable experience in creating nurturing environments and addressing individual needs. Known for collaborative teamwork and achieving positive outcomes. Reliable and adaptable, with skills in problem-solving and conflict resolution, demonstrating empathy and resilience.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Boler Mountain
London, ON
02.2019 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
London Community Support Representative
Equals Brewing
London, ON
04.2024 - 08.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Private Nanny
Private Families
London, Ontario
08.2020 - 08.2023
- Organized and planned a variety of activities to stimulate physical, mental, and emotional growth for the children.
- Provided supervision and guidance to ensure the safety of children in all situations.
- Maintained a safe, healthy, and nurturing environment for the children in their home.
- Communicated with parents regularly to discuss progress, concerns, and any other issues related to the care of their children.
Entrance Control Officer
LHSC
London, ON
05.2020 - 10.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Checked and verified photo identification prior to granting facility access.
Fast Food Worker
McDonalds
London, ON
06.2017 - 03.2019
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
Education
Advanced Diploma - Child And Youth Care
Fanshawe College of Applied Arts And Technology
London, ON04-2026
Diploma - Police Foundations
Fanshawe College of Applied Arts And Technology
London, ON12.2023
High School Diploma -
Medway High School
Arva, ON06.2019
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Customer Relations
- Conflict Resolution
- De-Escalation Techniques
Additional Experience
- Worked in Developmental classrooms throughout high-school.
- Volunteered doing RESPIT programs for families.
- Experience working with behavioral issues.
Timeline
London Community Support Representative
Equals Brewing
04.2024 - 08.2024
Private Nanny
Private Families
08.2020 - 08.2023
Entrance Control Officer
LHSC
05.2020 - 10.2020
Customer Service Representative
Boler Mountain
02.2019 - Current
Fast Food Worker
McDonalds
06.2017 - 03.2019
Advanced Diploma - Child And Youth Care
Fanshawe College of Applied Arts And Technology
Diploma - Police Foundations
Fanshawe College of Applied Arts And Technology
High School Diploma -
Medway High School
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