Abby Wallace
Courtland,Canada
Summary
Mental health professional with comprehensive background in providing compassionate care and daily living support. Successfully assisted clients in maintaining independence and improving quality of life. Demonstrated effective communication and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Home Support Worker
Saint Elizabeth Home Health
08.2024 - Current
- Provided emotional support during difficult times by actively listening and empathizing with clients experiences.
- Assisted disabled clients to support independence and well-being.
- Monitored vital signs and reported health concerns to healthcare professionals in a timely manner.
- Offered compassionate end-of-life care for terminally ill clients while maintaining dignity, respect, and comfort throughout their final days.
- Maintained accurate documentation of care provided, changes in condition, and communication with healthcare providers for continuity of care purposes.
- Actively participated in ongoing professional development opportunities to stay current on best practices within the home support worker field.
Facilities Assistant
York University
10.2022 - 04.2024
- Prepared reports and schedules with accuracy.
- Performed routine and comprehensive custodial maintenance of assigned facilities in alignment with specifications.
- Assisted with logistical requirements for events and meetings.
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
Sales Associate
Goodwill Industries
05.2021 - 09.2021
- Developed strong active listening skills and the ability to assess and respond to customer needs effectively
- Collaborated with team members to ensure a well-organized and safe workspace, contributing to a positive atmosphere for customers and staff alike
- Gained experience in problem-solving, de-escalation techniques, and promoting a supportive community environment in line with Goodwill's mission
- Provided exceptional services and pleasant shopping experiences to retail customers.
Customer Service Representative
KFC / Taco Bell
08.2019 - 12.2020
- Cross-trained and provided backup support for organizational leadership.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Bachelor of Arts - Psychology
York University
Toronto, ON08.2024
Skills
- Reliability and punctuality
- Patient Care
- First aid and safety
- Medication Administration
- Case Management
- Adaptable to change
- Progress Documentation
- Respect for privacy
- Behavioral Management
- Clear Communication
- Critical Thinking
- Personal Care Worker
Certification
- CPR Certification
- First Aid Certification
- Personal Support Worker
- Nonviolent Crisis Intervention
- Mental Health First Aid
- ASIST
Accomplishments
- Successfully assisted multiple clients in achieving personal goals, such as enhancing daily living skills or increasing independence, resulting in improved quality of life.
- Effectively managed crisis situations by employing de-escalation techniques, ensuring the safety and well-being of clients during challenging times.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Home Support Worker
Saint Elizabeth Home Health
08.2024 - Current
Facilities Assistant
York University
10.2022 - 04.2024
Sales Associate
Goodwill Industries
05.2021 - 09.2021
Customer Service Representative
KFC / Taco Bell
08.2019 - 12.2020
Bachelor of Arts - Psychology
York University
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